SENIOR SYSTEMS SERVICES AND SUPPORT ANALYST

Job Description:

We are looking for a technologist to join the Enterprise Infrastructure Production support team. In this role, you will provide production support for applications and infrastructure that are part of the Asset Management’s Data Services, Compliance & Operations Technology organization. Your key partners are the Asset Management Compliance Business, Asset Management Technology teams and the Trading partners. This is a superb opportunity for anyone looking to use their Cloud, Database and Middle-tier technical skills and experience to drive production stability, reliability, and resiliency.

The Expertise You Have

• 4+ years Information Technology experience

• Proven technical background with high degree of comfort with Linux, Oracle databases, cloud, networking concepts, and ITSM-based methodologies

• Must have experience working in a production support role and building reliability through observability and resiliency practices.

• Must have experience working with a relational database system. Nice to have experience with Snowflake platform.

• Must have experience with a scripting language (Python or Java or C++ etc.)

• Nice to have experience with batch scheduling tools (e.g. Autosys/Control-M) and ETL processing.

• Nice to have experience with automated deployment tools & techniques (Concourse, Jenkins, Udeploy)

The Skills You Bring

• Provides technical expertise and assists in crisis management for major system outages or issues with major impact to the business and consults with application development groups on application problems, new releases, new applications, systems and infrastructure.

• Passion for technology and solving problems

• Strong desire to automate manual processes using your scripting expertise

• Curiosity about new technologies and learning

• Passion for improving team operations

• Strong communication skills and a collaborative approach to solving problems.

• Good interpersonal skills and the ability to communicate effectively in both written and verbal form

• You learn quickly, are very analytical and enjoy finding ways to constantly improve

• Experience in IT Service Management

The Value You Deliver

• Supports a portfolio of critical applications running in a sophisticated, globally distributed environment

• Coordinates the planning and successful execution of special events and projects

• Participates in an on-call rotation with other members of the team to provide outstanding support to our customers

• Assists with the successful rollout of new products by coordinating the activities required for launch and ongoing support

• Advocates for production stability and supportability by working directly with engineering teams to find opportunities for improvements

The Team

The Enterprise Infrastructure Production support is a global (24 x7) diverse team supporting the Production environments for the Asset Management’s Data Services, Compliance & Operations Technology team.

We are a customer obsessed production support team who continuously look for opportunities to drive efficiencies. We monitor, assess, and mitigate the business impact of production incidents and deploy code changes in production to enables new feature or functionalities. We analyze and fix application & batch issues by working in partnership with the Asset Management Technology teams.

Certifications:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling "Dynamic Working

We invite you to Find Your Fidelity at ~~~

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @~~~, or by calling ~~~, prompt 2, option 3.

We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.