Senior Business Operations Manager - Continuous Improvement

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Senior Business Operations Manager - Continuous Improvement

T-Mobile for Business's (TFB) Sales Operations team is responsible for all operational functions required to enable the Sales Teams to deliver on our growth objectives, including territory management, compensations, training, lead management, reporting and analysis to mention a few. The Senior Business Operations Manager - continuous improvement will enhance our business performance by evolving our operational processes to improve efficiency, reduce waste, and increase automation. In this role, you will analyze current practices, challenge the status quo, and develop business process improvements as well as implement changes in workflows, structures, and teams to ensure continuous company performance.

To ensure success in this role, you should be a skilled communicator and be adept at business analysis and project implementation. An exceptional continuous improvement manager will understand the latest management methodologies like lean and Six Sigma and have a strong working knowledge of top process transformation principles in a SaaS type B2B environment.

In this role your responsibilities will include the following:

• Analyze current processes and procedures across TFB Sales Operations and the TFB Sales Organization. Investigate shortfalls, issues, and complaints in current business processes.


• Utilize quantitative and qualitative data to showcase the opportunities for improvement, and the potential benefits of change. Collaborate with process owners and stakeholders to develop and implement process enhancement strategies.


• Work with Sales Operations leadership to influence a continuous improvement culture across the organization. Drive and understanding of continuous improvement and make it a regular part of what we do every day. Coach problem-solving activities through process improvement methodologies (e.g. Kaizen events, DMAIC, etc).


• Develop a platform for continuous improvement strategy and implement Lean tools and methodologies as part of an effective management operating system.


• Be a tactical and strategic partner with our leadership team and process owners to leverage the management operating system and ensure standard Lean processes are in place.


• Stay on top of project completion statuses, obstacles, problem resolution, timelines, recommendations, and conclusions.


• Partner with management to leverage data to prioritize projects, define project requirements, scope, resources, team members, tasks, and project owners

Qualifications:

• A bachelor's degree in business administration, process management, or operations.


• A graduate degree in business or MBA would be beneficial.


• Five years' experience in process optimization, operations, or business management.


• Experience in a SaaS B2B Sales Operations organization preferred


• Six Sigma black belt/ Master Black Belt, or other process excellence designation would be beneficial


• A sharp eye for identifying weak points in processes and organizational structures.


• A strategic and analytical mindset. Well organized and good with planning.


• An excellent communicator with top-notch presentation skills.


• A thorough understanding of the latest process enhancement strategies.


• Dynamic thinking and problem-solving abilities.


• Leadership and mentoring skills.


• At least 18 years of age


• Legally authorized to work in the United States


• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Washington Pay Range : $126,700.00 - $171,400.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.