Customer Service Representative

LHH is partnering with a distribution organization in East Brunswick, NJ to hire a permanent Customer Service Representative. This role will begin in office until training is complete and then will transition to a hybrid role with 3 days a week from home 2 days a week in office. This is a nonexempt role with hours from 9AM to 5PM Monday through Friday. The salary range is from $50k to $65k based off years of experience in a similar role.

The qualified candidate should have at least 3 - 5 years in a similar Customer Service, Logistics, or Sales Support role.

RESPONSIBLITIES:

• Promote a positive relationship with customers to ensure future business
• Occasionally manually enter EDI orders that didn't transfer properly
• Keep assigned customers informed about changes and or/updates
• Update Excel spreadsheets with order information
• Monitor customer websites for accurate content such as pricing, product information and images
• Provide support in establishing EDI channels for new customers
• Answer incoming phone calls and emails from customers
• Conduct outbound phone calls to customers to inform them of new products or educate them about the company
• Assist with customer inquiries or issues as needed
• Create invoices for international customers as well as obtaining shipping quotes
• Review container layouts to ensure maximum capacity
• Handle reporting and working within Excel to layout report information
• Occasional travel to tradeshows may be required

QUALIFICATIONS:

• At least 3 - 5 years in a related role, preferably within a manufacturing and/or distribution industry
• Proficient in Microsoft Office Suite, specifically with intermediate Excel skills (Pivot tables, v look ups)
• Experience using EDI and/or an ERP system
• Excellent written and verbal communication skills including strong grammatical capabilities for client email communication
• Willingness to work in depth with a team
• Ability to work over time during busy season (summer time typically)