Dealer Chat Coordinator - 100% Remote - Plymouth, MI

Conexess Group, LLC Remote
dealer coordinator remote dealer email sales dealers customer service marketing data lead business development coordinator
January 20, 2023
Conexess Group, LLC
Plymouth, MI
Business Development Center Coordinator

ROLE SYNOPSIS

Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.

The position responsibilities include a broad scope of tasks including communicating via phone and email with dealers, maintaining program files, reviewing program data, working with vendors to troubleshoot and correct any technical issues. The position requires strong attention to detail, good organization, critical thinking skills and the ability to handle all responsibilities in an efficient manner.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

Daily:

Monitor and respond to emails through program email boxes

Answer Dealer questions via phone

Complete daily email reporting

Complete dealer onboarding and template review

Send dealer welcome emails

Dealer program updates/ personalization

Maintain program master files

Weekly

Monitor Dealer Reporting- Identify trends/issues

Proactively reach out to dealers to discuss any data outliers

Process Enrollments/Cancellations (Email, DMN, Canada)

Provision Canadian dealers in CAO portal

Weekly Dealer Chat Reporting

Weekly Sales Email Lead Reporting

Weekly DMN Lead Response Reporting

REQUIRED

Bachelors degree in relevant field (marketing, communications or journalism degrees preferred)

Minimum 1 year of customer service or sales experience

Computer proficiency, including Microsoft office

Strong reading comprehension and written communication skills

Able to participate in any required training/industry-specific certifications to maintain the required knowledge and stay current with trends

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