Dealer Chat Coordinator - 100% Remote - Plymouth, MI
Conexess Group, LLC
Remote
dealer
coordinator
remote
dealer
email
sales
dealers
customer service
marketing
data
lead
business development
coordinator
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January 20, 2023
Conexess Group, LLC
Plymouth, MI
Business Development Center Coordinator
ROLE SYNOPSIS
Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.
The position responsibilities include a broad scope of tasks including communicating via phone and email with dealers, maintaining program files, reviewing program data, working with vendors to troubleshoot and correct any technical issues. The position requires strong attention to detail, good organization, critical thinking skills and the ability to handle all responsibilities in an efficient manner.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
Daily:
Monitor and respond to emails through program email boxes
Answer Dealer questions via phone
Complete daily email reporting
Complete dealer onboarding and template review
Send dealer welcome emails
Dealer program updates/ personalization
Maintain program master files
Weekly
Monitor Dealer Reporting- Identify trends/issues
Proactively reach out to dealers to discuss any data outliers
Process Enrollments/Cancellations (Email, DMN, Canada)
Provision Canadian dealers in CAO portal
Weekly Dealer Chat Reporting
Weekly Sales Email Lead Reporting
Weekly DMN Lead Response Reporting
REQUIRED
Bachelors degree in relevant field (marketing, communications or journalism degrees preferred)
Minimum 1 year of customer service or sales experience
Computer proficiency, including Microsoft office
Strong reading comprehension and written communication skills
Able to participate in any required training/industry-specific certifications to maintain the required knowledge and stay current with trends
#LI-ST1
#LI-REMOTE
ROLE SYNOPSIS
Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.
The position responsibilities include a broad scope of tasks including communicating via phone and email with dealers, maintaining program files, reviewing program data, working with vendors to troubleshoot and correct any technical issues. The position requires strong attention to detail, good organization, critical thinking skills and the ability to handle all responsibilities in an efficient manner.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
Daily:
Monitor and respond to emails through program email boxes
Answer Dealer questions via phone
Complete daily email reporting
Complete dealer onboarding and template review
Send dealer welcome emails
Dealer program updates/ personalization
Maintain program master files
Weekly
Monitor Dealer Reporting- Identify trends/issues
Proactively reach out to dealers to discuss any data outliers
Process Enrollments/Cancellations (Email, DMN, Canada)
Provision Canadian dealers in CAO portal
Weekly Dealer Chat Reporting
Weekly Sales Email Lead Reporting
Weekly DMN Lead Response Reporting
REQUIRED
Bachelors degree in relevant field (marketing, communications or journalism degrees preferred)
Minimum 1 year of customer service or sales experience
Computer proficiency, including Microsoft office
Strong reading comprehension and written communication skills
Able to participate in any required training/industry-specific certifications to maintain the required knowledge and stay current with trends
#LI-ST1
#LI-REMOTE
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