Customer Service Representative
Floors LLC.
Irving, Texas
customer service
customer service representative
service representative
representative
representative
supervisory
customer service
inspectors
vendors
rfms
resolving
training
customer service representative
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December 6, 2022
Floors LLC.
Irving, Texas
- JOB SUMMARY Looking for a Customer Service Representative who will partner with and ensure the long-term success of our business.
- Works to resolve issues accurately and efficiently.
- Will ensure excellent service standards and maintain high customer satisfaction.
- ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Other duties may be assigned.
- Interacting with customers, field Inspectors, and vendors.
- Processing customer requests (assisting customers throughout the installation process)Processing inspection reports, from RFMS, to facilitate repairs.
- Resolving customer service issues (Scheduling Appointments)Data entry (RFMS)Daily email and phone communication with customers, field inspectors and product vendors.
- General administrative tasks, team support, and solving service issues.
- SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws.
- Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- NoneEDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit at computer monitor for long periods throughout the day.
- Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
- WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
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