Sr. Product Manager, Services
RingCentral
Dallas-Fort Worth, Texas
manager
sales
team
pricing
management
strategy
cloud
communications
product management
research
metrics
software
people
January 29, 2023
RingCentral
Dallas-Fort Worth, Texas
FULL_TIME
Say hello to possibilities.
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you are considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition.
We’re currently looking for: A Sr. Product Manager, Services who will be responsible for Defining, Managing and Maintaining the Services’ catalogue. You will drive Offer creation, Pricing and Positioning, and Services’ Product roadmap, obtaining inputs from Sales, Professional Services, Customer Support, Product Management, and Channel, along with a blend of primary and secondary market research, working closely with internal stakeholders to guide services from conception to launch. RingCentral Services is entering its next phase of growth and is looking for a Sr. Product Manager, Services. This individual contributor role will have a broad and dynamic set of responsibilities, from Strategy to Execution, with the ability to grow further.
As part of the Product Management - Services team, you will bridge the technical and business worlds, leading cross-functional teams to deliver solutions. You must have the passion to innovate with a cloud software-as a-service mindset and be emphatic about recurring revenue models.
To succeed in this role, you must have experience in:
Assess the market potential, competitive landscape, differentiators, and go to market strategy for new service offerings (both direct and indirect)
Collaborate internally and externally with cross-functional groups to align on plans to build the most impactful services, and then execute on those plans.
Represent and champion the creation of projects and services while working with up and downstream internal partners in Operations, Finance, Marketing and Communications
Develop and maintain documentation associated with assigned service lines including service descriptions/profiles, RFP materials and implementation/training guides.
Fully own the services roadmap from Idea-to-Offering.
Develop pricing analysis, sales strategies and forecasts, business cases, funding requests and ROI calculations for new service ideas.
Articulate and manage to metrics with focus on customer and business outcomes.
Lead portfolio performance management activities
Customer research – Specifying and overseeing the research needed to determine the needs and desires of customers and partners.
Customer and partner engagement – supporting sales, support, customer success and partner team objectives through specific field support (inclusive of presentations).
Represent RingCentral at key events such as webinars, conferences, seminars, etc.
Proven experience bringing successful, profitable consulting or support offerings to market
Pricing & profitability models and know how to build a strong case to support investment in our strategy / offers.
Align stakeholders from across the organization on services definition and requirements.
Be able to manage the offer development process to ensure milestones and delivery timelines are achieved.
Develop and localize messaging, solution offerings, and customer experiences in alignment with business line leaders, client account managers, and sales and marketing.
Work across our global client network to identify and capture sales opportunities, including preparing and delivering sales pitches.
Create metrics and milestones around new offer launches, measuring success post-launch and iterating.
Capture insight and feedback from customers and partners to prioritize offer enhancements.
Qualifications:
10 plus years’ experience in a related role and industry experience preferred
Deep familiarity with product management methodology and framework
Strategic thinker with technical background or related experience, able to merge product and business strategy
UCaaS/CCaaS experience is a plus
Experienced in defining, collecting and measuring key offer metrics to inform success/failure of each service offerings/programs, and know when to enhance or sunset service offers
Demonstrated ability to successfully bring new offerings to market
Familiarity and experience with services business model, offers, and positioning (including existing experience with Managed Services and/or Consulting) is a plus
Highly analytical – hands-on experience analyzing data to inform pricing, profitability, and growth
Exceptional problem solving, teamwork, and leadership skills
Excellent written and verbal communication skills. An effective presenter of capabilities, vision, value proposition, and service roadmaps to customers, prospects, Sales leadership and at other public events
Strong organizational skills with the ability to manage completing timelines, deliverables, expectations, and customer demands
Extremely detail-oriented with an eye toward creativity, branding, and design
Ability to multitask and work well under pressure
What we offer:
RingCentral offers all the work/life benefits you could ever want (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Flexible PTO
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Pet insurance
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado, the compensation range for this position is between $114,00.00 and $172,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
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