Director Account Management- Healthcare

Job Title: Director Account Management- Healthcare Job Description The Director, Account Management, will drive the success and growth of existing strategic partnerships in the Healthcare sector. This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment. This is a fully remote working role with travel Concentrix is looking for a Director, Account Management, to drive the success and growth of existing strategic partnerships in the Healthcare sector. This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment. Expected key activities include building relationships with client executive stakeholders including the C-suite, owning the client strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with the client. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for the client. The ideal candidate will also bring both a successful track-record in contact center sales selling outcome-based solutions as well as experience providing digital customer engagement solutions or have deep knowledge and sales experience in the automotive sector, possibly in field sales. Successful candidates will be able to build strong relationships within existing and new partners, as well as understand where the client needs intersect with Concentrix capabilities across all business lines. Core Responsibilities Work to develop and refine client specific strategies and account plans including sales targets, forecasting, relationship mapping/strategies, whitespace opportunities as well as growing existing business lines. Create and develop key client executive relationships, up to the C-suite, at target clients, while building consensus across multiple functional areas. Identify, articulate and synthesize client needs in order to close complex and comprehensive outsourcing engagements. Articulate client business strategies/needs and overlay Concentrix solutions to develop a client sales strategy to drive revenue. Drive a holistic sales strategy that represents a breadth of services (customer contact solutions, analytics, software, etc.). Analyze clients business needs and customize Concentrix offerings to meet those needs, including innovative outsourcing service approaches and an ROI/cost benefit analysis. Lead a team of subject matter experts through the sales and delivery processes by collaborating to drive all solution elements including training, HR, implementation, IT, and operations. Deliver positive results in a matrixed/cross-functional environment, both internally and within client accounts. Experience Desired Demonstrated ability to develop business relationships across all levels of an organization, including senior executives. Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally. Strong knowledge of outsourced solutions and services sales; knowledge of contact center solutions is desired. Healthcare industry experience is required. High level of strategic thinking with the ability to execute tactically. Attention to detail and, when necessary, strong financial acumen. Ability to travel worldwide (35% travel; post-COVID-19). Demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support). Ability to engage and negotiate effectively with internal and external partners. Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct. Ability to adjust quickly to shifting priorities and rapid changes. Required Education: BA/BS or similar work-related experience. Minimum of ten years working in outsourcing operations, sales and or consulting. Willing and able to roll up your sleeves. Relevant operational experience is desired but not required. #LI-Remote Location: USA, MN, Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.