Clinical Solutions Specialist
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Why join Stryker?
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
Who We Want
Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What You Will Do
Seeking and experienced Systems Administrator to aid with implementing and providing systems administration product solutions for enterprise customers. This position is for a one-year contract. The position will be responsible for ensuring successful and continued adoption of the overall solution set. This position reports to the Manager, Systems Administration.
Responsibilities
Manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
Train users to use Vocera effectively; Collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
Deliver advanced training and support for super users and clinical educators
Deliver ‘train the trainer’ sessions to clinical educators creating a sustainable training process post-contract
Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; Collaborate with Technical Support and the customer’s support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using chosen case management software
Review Vocera system reports with customer stakeholders. Identify opportunities to improve Vocera performance and adoption and take action on implementing the improvements
Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines
Competencies
Extremely detail-oriented. Ability to design, implement and execute effective processes resulting in accurate data generation and reporting
Excellent written and verbal communication skills and a record of providing timely written reports and documentation
Good judgment and problem-solving skills
Passionate about customer service with a focus on listening skills, outgoing interpersonal skills, and a record of executing closed-loop communication
Ability to develop, implement, and maintain on-going training for new employees and new product features
Independent worker with strong project management skills, with the ability to ensure goals and objectives are delivered
What You Need
- Bachelor’s Degree in Nursing, Nursing Informatics, Business Administration or Information Technology or related field or equivalent is required
5 years’ clinical or healthcare IT (HIT) experience is required
Demonstrated success in delivering excellent customer support
Prior experience supporting clinical end users through rounding and training
Able to work under pressure with physician and nursing staff
Experience with clinical workflow analysis and design
Highly proficient with MS Office, especially Excel
Experience with Cisco wireless networks and equipment a plus
Minimal travel (up to10%) within the US
Proof of full COVID-19 vaccination required
Must be a US Citizen
This position will sit onsite at Buffalo VA Medical Center - 3495 Bailey Avenue
Buffalo, NY 14215
COVID-19 vaccination requirements
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
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