Sales Manager - Direct Sales (North America)

About the Role 

Smith.ai, a startup founded by Ex-Googlers, connects remote-working live agents with artificial intelligence to deliver superior 24/7 virtual receptionists and online chat solutions to small and medium businesses. We are looking for experienced, dedicated, and hungry sales professionals to join our rapidly growing team. This person should have a proven track record of overperformance in an individual contributor sales role and experience thriving in a fast-moving startup environment. The Account Executive’s goal is to identify opportunities with prospects and build them into long-term profitable relationships. The AE is responsible for developing, managing, and closing new businesses.

Responsibilities:

• Manage, coach, develop, lead, and scale a team of Account Executives
• Guide a team in exceeding monthly, quarterly, and annual targets
• Monitor sales performance: activity, pipelines, forecasts, and closed-deals to ensure quota attainment
• Manage the sales funnel from prospect to close and create metrics to improve performance
• Develop and maintain monthly and quarterly team forecasts
• Confidently report on and own the results of your team
• Work well cross-functionally (especially with Marketing) to maximize revenue-generating opportunities and campaigns
• Participate in the recruiting, hiring, and interviewing process to add and retain top talent
• Successfully onboard, train, and ramp-up new team members
• Continuously gain product knowledge and contribute to Smith.ai’s ongoing improvements of products, operations, and teams
• Portray your thinking, strategies, and ideas to drive forward our company’s values, culture, and vision

We are looking for someone who:

• Experience in successfully mentoring and/or leading others effectively
• High emotional intelligence - you have genuine empathy for others and maximize your impact through understanding the motivations of your team, and adapting your communication accordingly
• You have a track record of leading and empowering groups towards driving improvement while navigating change and simultaneously succeeding
• You create a culture of transparency and accountability while having fun and fostering a strong team environment
• Committed to overachievement - you are resilient and gain team buy-in to overachieve against targets regardless of the level of adversity being faced
• Data-driven - you lean into leveraging data as the main driver in identifying which core KPIs need the most improvement to yield the most growth and success across your team
• You love to get into the trenches with your AEs by shadowing calls and reviewing call recordings to help drive individual improvement and while making constant tweaks to the GTM playbook and sales process to drive better results for the team and business as a whole

Desired skills & experience:

• 3 years of experience building and managing high performing sales teams
• 5 years of sales experience as a part of a high performing team
• Successful track record of 100% quota achievement as a manager and individual contributor in the small business and/or midmarket space
• Experience managing and improving full-cycle Account Executive KPIs
• A self-starter who thrives in a fast-paced, dynamic, and high-growth startup environment
• Passionate about innovating and exceeding expectations while putting the customer first
• Sharp, resourceful, detail-oriented, resilient and well-organized
• University or college degree in Business, Economics, Marketing or an acceptable combination of education and work experience
• 3-5 years of sales/customer-facing experience
• Exceptional communication abilities, both written and verbal 
• Experience in a startup environment
• Experience with CRMs and various sales technology (Preferably Salesforce)

Working at Smith.ai:  

If you're looking for a growing startup that focuses on data-driven execution, Smith.ai is the place for you! We’re laser-focused on our mission of helping small and medium businesses succeed. We strive to test, learn and improve, continuously developing our solutions, our operations, and our team (or what we refer to as family) members. Our team brings together leadership from companies that know small businesses - Google, Intuit and Home Depot. Benefits include Base salary, commission structure (uncapped), medical plan, equity, remote working, and more.

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