Hospital/Institutional Customer Representative - Anti-Infectives - NEW ENGLAND N

Merck
representative england health team customer needs sales medical healthcare separation accommodation search hcp strategy
November 21, 2022
Merck
FULL_TIME

Job Description


Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.


The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.


The primary activities include:


  • Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs.


  • Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information.


  • Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities.


  • For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer.


  • Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through.


  • Shares learning and best-practices from one customer to help other customers meet their needs.


  • Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience).


  • Provides input into resource allocation decisions across customers.


  • Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs.


  • Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs.


  • Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders.


  • Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs.


  • Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions).


  • Influences beyond their specific geography or product area.


The territory covers NEW ENGLAND N, which encompasses Maine and New Hampshire. The selected Sales Representative must reside within the territory.


Overnight travel may be required. Travel (%) varies based on candidate’s location within the geography.


Qualifications


Education:


  • Required: BA/BS.


  • Preferred: MBA/MS.


Required:


  • Prior experience working in a scientific field or healthcare environment.


  • Previous sales experience.


  • Prior experience developing new business opportunities with existing customers.


  • Experience establishing new customer relationships.


  • Understanding of our Company's products and therapeutic areas.


  • Consistent performer in most competency areas.


  • Valid Driver's license.


Preferred:


  • Prior consulting or customer service experience.


  • Experience developing and executing a plan for engaging customers and meeting customer needs.


  • Understanding of Headquarter operations.


  • Ability to analyze metrics to assess progress against objectives.


  • Hospital/Institutional Sales experience.


Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.


Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.


What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


NOTICE FOR INTERNAL APPLICANTS


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.


If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.


For positions located in the United States and Puerto Rico – Subject to applicable law, all new hires (including internal transfers) must demonstrate that they are fully vaccinated against COVID-19 or that they qualify for a medical or religious exemption to this vaccination requirement. New hires (including internal transfers) to a position that, as determined by the Company, requires routine collaboration with external stakeholders (such as roles in health services or customer-facing commercial or research-based roles) (“Customer-Facing Role”) who are not vaccinated must qualify for a medical or religious exemption and be in a position that the Company determines can accommodate unvaccinated employees without causing an undue burden to business operations. If, following dialog with the candidate as appropriate, it is determined that the candidate either a) does not qualify for a religious or medical exemption or, b) for candidates applying for Customer-Facing roles, it is determined that allowing the candidate to work without vaccination would cause an undue burden to the Company, the candidate will be ineligible for hire or transfer, or any offer of employment or transfer (if applicable) will be revoked. Please note that notwithstanding the approval of any reasonable accommodation, the Company reserves the right to monitor, modify, or revoke any such accommodation if it is determined, following dialog with the employee, that the accommodation is no longer effective or results in an undue burden to the Company.



US and Puerto Rico Residents Only:


Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.



Pay Transparency Nondiscrimination


We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.


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Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.


Employee Status:

Regular


Relocation:


No relocation


VISA Sponsorship:


No


Travel Requirements:


10%


Flexible Work Arrangements:


Not Specified


Shift:


1st - Day


Valid Driving License:


Yes


Hazardous Material(s):


Number of Openings:

1



Requisition ID:
R211420


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