Assistant Manager, Sales
American Freight Gastonia, North Carolina
assistant manager sales store sales manager store manager cost training cost recovery assistant driving coaching
March 6, 2023
Gastonia, North Carolina
The Assistant Store Manager is responsible for managing the sales organization in the store, supporting the Store Manager in the achievement of driving planned sales, margin, and cost recovery goals. In the absence of the Store Manager, the Assistant Store Manager will assume the Store Manager's duties.Responsibilities & Duties:Driving Sales & Store Performance:Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkageMaximizes Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunitiesSupervises the sales team, including training, coaching, and providing performance evaluations when necessaryManages the overall customer experience, including online customer reviews; Greets and assists customersMeets and maintains their personal sales targetAssists with loading customer vehicles and staging items for delivery; fulfills orders systemicallyActs as the Manager on DutyManagerial:Takes ownership for implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery, and associate moraleRecruits, coaches, and develops a diverse, high-performance sales teamActs as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practicesAssists in training new employees for the sales floor or other departmentsManages in-store Human Resources processes in staffing, and training; assists in action plans to improve overall individual and store performanceAdministrative:Manages opening and closing procedures; including taking cash deposits to bankEnsures store presentation standards are maintained at company expected levelProvides a safe working environment for both associates and customers by adhering to company shrink and safety standardsEnsures that the store operates in full compliance with applicable laws, regulations,and company ethic policiesCompletes paperwork related to entering trucks and confirming pickup/delivery datesEnsure data integrity of physical and systemic receiving process and reverse flow process Maintains inventory accuracy at all times and with inventory scans; manages online order fulfillment processPerforms other duties as assignedQualifications: Educational: High school diploma or equivalent preferredExperience: Previous experience as a sales associateMust be able to work a flexible schedule, including evenings and weekendsMust be able to lift at least 50 lbs.Excellent customer service and communication skillsPreferred Skills: Persuasion, negotiation, and closing skillsStrong leadership, coaching, and associate development skillsAction oriented, with strong skills in executionComputer literacyStrong drive for resultsAbility to manage multiple priorities simultaneouslyKnowledge of retail business and store operationsAmerican Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
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