Customer representative

VXI Global Holdings Houston, Texas
representative vxi customer service global solutions spanish team training customer service representative service representative representative people calls bilingual
November 24, 2022
VXI Global Holdings
Houston, Texas

We are looking to hire a talented Bilingual Spanish Customer Service Representative - to join our passionate team at VXI Global Solutions.

Are you curious, motivated, and forward-thinking? At VXI Global Solutions, youll have the opportunity to work on some of the most challenging and relevant financial services and technology issues.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and, above all, fun.

At VXI Global Solutions , we believe in hard work, a fun environment, and the creativity and innovation that only comes when skilled people from diverse backgrounds approach problems from varying perspectives.

We believe each customer interaction is an opportunity to delight, engage, and inspire.

What You Will Do

As a Customer Service Representative, you will take Inbound calls from existing customers, addressing inquiries about the program and troubleshooting issues with their online portal.

We provide exceptional Customer Service through inbound phone calls daily, focusing on first-call resolution. Hands-on training is provided, with ongoing refreshers as processes and procedures change.

  • Serves as the primary contact for customer issues viainbound telephonic support in Spanish and English

  • Troubleshoots customer problems identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution

  • Meets standards of the job, such as quality standards, adherence to schedule and average handle time

  • Other related duties assigned as needed

What You Bring

  • High School diploma or GED required

  • 6 months of customer service experience

  • Experience working in a Spanish campaign in a call center is an asset

  • Ability to navigate multiple screens / programs and multi-task

  • Impeccable communication skills

  • Willingness to learn and to be open to feedback

  • Working knowledge of personal computers, including Microsoft Office Suite, as well as the ability to navigate multiple applications

  • Ability to adapt to new technology

  • Ability to type 25 wpm with 95%+ accuracy

  • Willingness and ability to appear on live video with co-workers in a distraction-free dedicated space

  • Ability to work both independently, as well as in a team environment

Work with us, and youll enjoy the following :

  • $14.50 / hour

  • Full-Time, 40-hour / week schedule

  • 100% paid training

  • Optional medical, dental, vision, and life insurance are available. Effective after the first full calendar month of work completion if elected.

  • We have a fantastic referral program where you will earn $20 on every check for each person you refer that is hired. You and your referral will make $20 on every paycheck for the entire time you remain active with us! There is no cap for referral payouts!

  • Discounted cell phone plan through T-Mobile is $25 a month for unlimited talk, text and data. You can sign up for up to 5 lines $25 each so your family can enjoy them.

  • Opportunities for advancement and professional development

  • Personal benefits of 100% working from home, including saving time, money, and the environment

What Remote Life With VXI Requires

  • Internet access provided by a cable or fiber provider

  • The minimum upload speed of 5 Mbps

  • Minimum download speed of 10 Mbps

  • Availability of an Ethernet connection to the internet source is required

  • A secure dedicated office space where monitors are not seen by anyone outside of VXI

  • An environment free from noise where conversations with customers cannot be overheard

VXI Global Solution is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

VXI Global Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Last updated : 2022-11-24

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