Finance Executive Director FP&A

TeleTech Holdings, Inc. Englewood, Colorado
finance executive director director financial finance team analysis digital management leadership executive director director analytics
March 6, 2023
TeleTech Holdings, Inc.
Englewood, Colorado

Job Description - Finance Executive Director FP&A (03ICS)

Finance Executive Director FP&A

US-CO-Englewood

TTEC is seeking a Finance Executive Director to join our Digital Financial Planning & Analysis team.

The finance function at TTEC provides a unique opportunity for career growth in this market. TTEC is one of only a few global, public companies headquartered in Colorado. TTEC s expanded focus is being built through a strategic combination of organic growth and mergers/acquisitions. This team will help build out our ability to assimilate these new divisions, integrate into standard processes, and build out a scalable, sustainable model to support the business.

What you ll be doing:

  • A strategic thinker with a proven record of sound financial guidance, strong technical expertise and the ability to partner with the business in executing on both short-term and long-term strategies
  • Operationalize ideas with the capacity to work in a fast-paced environment
  • Present detailed monthly financial performance updates to leadership of the Digital organization, including insights to the drivers of budget/forecast variances and advising on actionable items to achieve business objectives
  • Be instrumental in presenting the financial budgets and forecasts, connecting financial outlooks with the overall strategies of the Digital organization and aligning them with the broader strategic objectives of the business segments
  • Highly detailed individual capable of leading a team to present financial outlooks and performance to executive leadership in a proactive and commercial way
  • Provide leadership to the FP&A team, coaching and developing along with day-to-day problem-solving activities

Key Responsibilities include:

  • Provide oversight, guidance, and strategic insight for specific areas of our Digital practice, along with supervision of junior team members and partnership with broader Enterprise Services organization
  • Responsible for preparing and reviewing the Annual Operating Budget and Quarterly forecasts for supported Digital practices along with observations at the segment level.
  • Prepare consolidated monthly and quarterly reporting packages with review of key metrics, business drivers and trend analysis identifying variances to budget and historical comparisons for Senior Management.
    • Background in organizing multiple datasets and analysis with respect to relaying our results and outlook to leadership
    • Support recurring and ad-hoc global/regional reporting and analytics as needed.
  • Continuously assess where there are opportunities for improvement and risk mitigation in businesses supported.
  • Ability to work with existing reporting packages but also assess and improve outputs and highlight potential efficiencies. Has experience with supporting reporting processes but demonstrates strong understanding of analytics and able to work on newer areas of focus, having experience in statistical analysis is essential.
  • Demonstrate an understanding of the impact of problems across the organization and facilitate a collaborative solutions and process improvement.
  • Preparation of Executive level presentations / reporting packs for financial and non-financial users, including
    • Variance against key business performance targets
    • Monthly management accounting reporting packs
    • Quarter-end financial analysis along with forecast outlooks
  • Assist in providing Business Partner s with insightful pre-close Flash reports, involving partnership with accounting and other functions to provide value-add guidance and feedback
  • Supervisory responsibilities of junior team member, involving capacity management, support, coaching and feedback which align to the goals of the team
  • Will play a key role in integrations of systems and tools along with acquisitions, so experience in these areas important

What you ll bring to us:

  • Highly literate with technology and data, and a strong interest to combine your finance skills with technology
  • Experience of planning, budgeting and forecasting, and producing management information for decision making.
  • Well-developed analytical / variance analysis skills. Responsible for understanding and addressing issues causing variances between actual results and forecast and/or prior year results as well as targeted business metrics.
  • Excellent working knowledge of Microsoft Office, primarily Excel / PowerPoint
  • Experience of reporting software: Hyperion Financial Reporting / SmartView / MSBI / Oracle
  • Understanding of the value of Business Intelligence and Reporting across a large organization
  • Strong verbal and written communication skills, and the ability to effectively communicate with both Finance and Non-Finance professionals.
  • Ability to manage stakeholder effectively. Works with business leaders to strategize and model operations that drive improvement in the business to achieve targeted results.
  • Establishes projects that address long and short-term needs of the Finance department as well as the business as a whole.
  • Works with other functional departments to resolve issues, improve processes, grow revenue and maintain internal and external customer satisfaction.
  • Responsible for communicating financial and business results, future risks and opportunities to the Finance team, Finance management, Executives and Managers, and other internal customers.

What skills you ll need:

  • Business Analytics, Finance or Business-related degree. MBA desirable.
  • 7+ years of relevant experience including financial planning and analysis, financial modeling, and business support in a corporate environment; experience in supporting large Digital/Consulting organizations is preferred (along with integration and acquisition exposure)
  • Managerial experience (3-5 years)
  • Motivated self-starter
  • Experience with managing large datasets, both from a reconciliation perspective along with relaying in an actionable format
  • Impeccable integrity and trustworthiness and thrive in a dynamic and changing environment.
  • Business acumen and influencing skills are essential for success when working in a matrix environment.
  • A strong knowledge of all Microsoft Groupware Software (Outlook, Access, Excel, PowerPoint, Explorer, Word).
  • Demonstrated experience in Hyperion Essbase (or experiences with similar systems).
  • Outstanding interpersonal and communication skills (written and verbal) and proven experience in cultivating collaborative working relationships with teams across the organization and being a trusted advisor.
  • Knowledge of US GAAP

COMPENSATION & BENEFITS
The anticipated starting salary range for individuals expressing interest in this position is $124,000 - $190,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.


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