Customer Service Representative

Overview

Enterprise Holdings has an exciting opportunity for a full time Customer Service Representative. This position pays $21.00 / hour and is located at the OGG Airport Enterprise location 96732. 

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time which include the following benefits:

• Paid time off


• Employee discount


• Retirement savings plan including 401k with match and profit sharing


• Health Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Training and development

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors


• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned


• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone


• Meet and greet customers in a friendly and timely manner


• Provide directions and general assistance


• Assist to assess condition of rental upon return


• Process returns, check-ins and exit kiosk transactions


• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed


• Understand and communicate rental terms and conditions, vehicle features and other services 


• May sell optional protection products, upgrades, fuel options and other additional equipment


• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 


• Clean vehicle interior and exterior by hand or by operating washing equipment when needed


• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing


• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old


• High school diploma or G.E.D. equivalent preferred


• Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years


• No drug or alcohol related conviction on driving record in the past 5 years


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future


• Apart from religious observation, must be able to work a full time, flexible schedule, which may include weekends and holidays