Hardware Tech Support Representative. Job in Irving NBC4i Jobs

Seeking experienced Hardware Technical Support Specialist for a call center in Irving TX.

Knowledge of hardware and software is a PLUS!!

Job Title: Hardware Technical Support Representative

Pay: $20/hr | will increase to $22/hr when converted

Location: Irving, TX

Schedule: Mon-Fri 8:30 - 5:30 for first 2-3 months

After that, the schedule will rotate monthly between the time periods below. Saturday shift will rotate every 2 3 months as well.

Monday - Friday

7am 4pm

8:30am 5:30pm

10am 7pm

Saturday

8am 5pm

*Job is onsite at office*

Job Overview:

• Provide Level One help desk support for Retail ATMs to our customers, distributors, and dealers.

• Answer incoming calls and troubleshoot the issue with that customer over the phone or via email

• Determine issues (hardware/software), ask probing questions to reach root cause, make recommendations for actions needed, guide field tech through the troubleshooting or repair process as necessary.

• Log and document every call with detail to fully describe the events of the call

Experience/ Qualifications:

• Troubleshooting hardware and software experience

• Microsoft Office Programs Including Excel, Word, Outlook

Application Process Includes:

• Drug testing

• Background check

• Clerical testing

Please read requirements carefully as we are prioritizing those that meet the requirements.