Bilingual (Spanish) Financial Services Customer Service $18- Onsite

Description for Internal Candidates

**GET TO KNOW ALORICA**

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

**JOB SUMMARY**

Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

**JOB REQUIREMENTS**

**Minimum Education and Experience:**

+ High School Diploma or GED required; graduation from a college with an Associate’s degree preferred

+ Customer service experience

+ Phone related customer service

+ Familiarity with Microsoft Windows, Word, and Excel applications

+ May require client specific bilingual language requirement, as necessary

**WHY JOIN ALORICA?**

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of **Making Lives Better with Alorica** , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

+ Paid training

+ Medical and dental benefits

+ Paid time off

+ Paid holiday and sick time

+ Retirement planning options (401(k))

+ Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

So what do you say? Ready to take the next step?

Qualifications for Internal Candidates

**WORKING CONDITIONS**

**Work Environment**

+ A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off

+ Constant usage of phone and computer systems

**Physical Demands**

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

**TAKE THE NEXT STEP**

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

You ready? Let’s do this.

**ABOUT ALORICA**

Equal opportunity employer – Veterans/Disabled

**Qualifications**

**Responsibilities**

**KEY JOB RESPONSIBILITIES**

+ Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

+ Maintains and updates customer information as necessary

+ Calmly attempts to resolve and de-escalate any issues

+ Escalates calls to supervisor when necessary and appropriate

+ Responds to requests for assistance and/or possible processing of credit card authorizations

+ Tracks call-related information for auditing and reporting purposes

+ Provides feedback reports on call issues related to downtime and/or training issues

+ Upsells to customers as necessary

_By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information._

We are an Equal Employment Opportunity Employer

Alorica is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you’d like to view a copy of the company’s affirmative action policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email assists disabled job seekers whose disability prevents them from being able to apply online.