Manager Technical/Clinical Customer Support

Solugenix Lake Forest, California
manager technical customer support tech manager team clinical support south orange customer support sales management procedures drive
November 20, 2022
Solugenix
Lake Forest, California
FULL_TIME
Overview


Tech / Clinical Support Manager


Full Time Employee, Direct Hire Position Available in South Orange County, CA !


As a Manager Tech/Clinical Customer Support supporting their Sales Analysis/ Sales Force Family, you will be responsible for the direct management of people, policies and procedures associated with the handling of customer facing activities in direct relationship to Technical, Clinical and Customer support. Customers will include external and internal customers throughout the 50 US states and any incorporated territory of the United States in South Orange County, California


Responsibilities:


  • Manage CES personnel and team leads in a call center environment delivering support to existing and prospective customers while effectively demonstrating.
  • Build and drive standard process solutions and methodologies exceed expectations and to increase product support efficiencies; build and manage related documentation.
  • Team development to deliver into an outstanding customer centric product support team.
  • Provide oversight and direction for US Service Operations Telephony systems to assure systems are aligned with user requirements.
  • Identify scalable ideas and solutions that help drive future product improvements based on repeated feedback.
  • Advocate for our customers internally and work closely with cross-functional teams to define ways to supply to the user experience.
  • Work in close relationship with entire, US Service Operations teams & Field Service Management and other teams within the company to ensure all appropriate resources are aligned with providing the highest level of support and project alignment.
  • Provide support to company complaint handling system to ensure patient protection, regulatory compliance, customer satisfaction and feedback to on-going development. projects related to service products.
  • Responsible for establishing and maintaining policies and procedures to ensure compliance with local, state and federal environmental regulations and standards related to service products.


Qualifications:


  • Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
  • The ability to fluently read, write, understand and communicate in English
  • 5 Years of Proven Experience
  • 3 Years of Demonstrated Leadership


Solugenix Provides Professional Staffing Services:


About Solugenix:


For over 50 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, India and the Dominican Republic. As a pioneer in Managed Services, we've partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald's, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others who look to Solugenix to be their trusted partner in providing professional staffing, non-IT and IT solutions.


We live our core values in everything that we do, starting with doing the right thing for our employees/contractors and committing to client success . This is a big part of how we continue to make lists like 2019 Forbes Small Giants . We also forge strategic partnerships with vendors and corp-to-corp candidates (C2C) that share our core values and encourage you to partner with us.


In addition to generating ground-breaking, industry-defining solutions for our clients and our own projects, we partner with clients with whom we share core values and a common professional culture to help them find talent for their valuable opportunities. At Solugenix, we invest in the personal development and growth of every individual. While this is a position with one of our esteemed clients, Solugenix will continue to invest in your personal growth and development, providing you with a successful career as well as ensuring client success.


[Tags: tech clinical support manager]

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