Social Media Moderator(On-Site)- Must Live in Tucson Area

JOB SUMMARY: Your mission (should you choose to accept it) is to review and moderate submissions on a popular social media platform. You will be the human element in the equation, serving an important purpose by removing content that violates community guidelines/policies and doesn't belong on the platform, which keeps its users safe and comfortable. This is an onsite position, working from our West Tucson location 2929 East Corona Road



KEY JOB RESPONSIBILITIES



Review content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations.

• Become and remain knowledgeable about online community standards


• Interpret and apply complex polices and guidelines to content


• Review the reported content within agreed turnaround times and standards of quality


• Escalate issues outside the company policy

WHY JOIN ALORICA?



Every day, we aim to live up to our mission of being insanely great. But as Alorica employees, giving back matters just as much - that is why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.



Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.



But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training


• Medical and dental benefits


• Paid time off


• Potential to earn attendance and performance-based bonuses
  
• Retirement planning options (401(k))


• Employee discounts through client programs


• Wellness program


• On-site amenities such as: Free Coffee & Snack bar, breakroom with shuffleboard and basketball hoops, Yoga room, and so much more!

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more.



Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.



So what do you say? Ready to take the next step?



JOB REQUIREMENTS

• Minimum Education and Experience:


• High School Diploma or GED required; college degree preferred


• Customer service experience a plus


• Phone-related customer service a major plus


• Familiarity with Microsoft Windows, Word, and Excel applications


• Bilingual language skills a plus


• Knowledge, Skills and Abilities:


• Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time


• Ability to use phone and computer systems


• Excellent oral and written communication skills


• Strong listening/comprehension skills


• Ability to stay composed and objective


• Conversational, patient and confident, with a positive attitude
  
  

Minimum Education and Experience:

• Must live in the Tucson, Az area.


• High School Diploma or GED required.


• Consistent work history


• Good computer skills including experience with using Windows and working between various applications/windows


• Ability to speak and read in English fluently

Knowledge, Skills and Abilities:

• Ability to handle viewing graphic and potentially disturbing content


• Ability to react quickly and effectively with high attention to detail and fast learning ability


• Ability to work required full time schedule within our 24/7 hours of operation (subject to change based on business needs)


• Good understanding of social media pop culture


• High level engagement


• Consistently demonstrate a high sense of urgency and ability to work under pressure


• Possess a high level of professionalism


• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills

WORKING CONDITIONS



Work Environment

• A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off


• Constant usage of phone and computer systems


• Constant use of headphones

Physical Demands



Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.



DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.



TAKE THE NEXT STEP



Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.



You ready? Let's do this.



ABOUT ALORICA



Equal opportunity employer - Veterans/Disabled



Please see the job title for specific location-based hiring information.



At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.



Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.