Facilitator
Charter Spectrum
Garfield Heights, Ohio
training
spectrum
learning
management
team
meetings
delivery
mobile
communications
entry level
onsite
classroom instruction
tracking
November 27, 2022
Charter Spectrum
Garfield Heights, Ohio
- The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods.
- This is an entry level position that requires 1 year of training experience and up to 3 years of experience in the functional area or business unit.
- This position will be working from the office.
- Candidates must confirm their availability to work 100% onsite.
- Major Duties & Responsibilities
- Facilitate learning to develop participants' skill sets.
- This includes classroom instruction, team meetings, and on-line Learning debriefs
- Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs
- Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)
- Perform all LMS prerequisite requirements and post-training duties including evaluation
- Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs
- With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change
- Pursue development opportunities focused facilitation, learner engagement and classroom management excellence
- Shadow training end-users to gain deeper understanding of how training translates in the business
- Coach learners on specific skills within a role, process or system
- Perform other duties as requested
- Skills/Abilities and Knowledge
- Time management and effective multi-tasking
- Ability to read, write, speak and understand English
- Critical thinking and analytical skills
- Ability to prioritize and organize effectively
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to communicate with all levels of management and company personnel
- Ability to deal with the public in a professional manner
- Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Familiarity with different learning approaches
- Feels comfortable presenting/training groups of individuals online and in person
- Associate's degree or equivalent combination of training and/or work experience
- Related Work Experience
- 1 year training delivery experience in a formal or informal setting, and
- Minimum of 1 year of Mobile experience and/or CS experience
- Schedule flexibility, including nights and weekends, is a must
- Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability HTR313 326430 326430BR
- Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet�, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
- When you join us, you're joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
- Watch this video to learn more.
- Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
- EOE, including disability/vets.
- Learn about our inclusive culture.
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