Customer Support Specialist

Job Summary:

As a Customer Support Specialist at Teleperformance USA, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the primary point of contact for our customers and will be expected to handle inquiries, troubleshoot problems, and provide solutions that meet or exceed their expectations. You will work closely with other team members and departments to ensure customer satisfaction and contribute to a positive work environment.

Key Responsibilities:

• Respond to customer inquiries through phone, email, chat, or other channels in a timely and professional manner.
• Provide accurate and relevant information to customers, including technical support and product/service information.
• Troubleshoot and resolve customer issues using a variety of tools and resources, including knowledge bases and internal systems.
• Escalate complex issues to the appropriate team members or departments as needed.
• Collaborate with team members and other departments to ensure customer satisfaction and problem resolution.
• Record and maintain accurate customer data and interactions in internal systems.
  Meet or exceed
• performance metrics, including quality, productivity, and customer satisfaction scores.
• Participate in training and development programs to enhance job knowledge and skills.

Requirements:

• High school diploma or equivalent; some college coursework or degree preferred.
• 1-2 years of experience in a customer service or technical support role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using a variety of computer applications and systems.
• Strong attention to detail and accuracy.
• Ability to work flexible hours, including weekends and holidays.
• Willingness to adhere to company policies and procedures.

Benefits of working with TP include:

• Full Benefits and Competitive Wages with Paid Training (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement program

If you are passionate about customer service and want to work for a company that values your contributions, we encourage you to apply for this exciting opportunity!

EEO Statement:

Teleperformance USA committed to providing exceptional customer service and support to our clients. Teleperformance value our employees and offer a fun and supportive work environment with opportunities for career growth and development.