Customer Service Representative Customer Service Representative
Veterans Sourcing Group
Buffalo, New York
customer service
customer service representative
service representative
representative
pricing
technical
marketing
sales
personnel
finance
rate
inventory control
manufacturing
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December 21, 2022
Veterans Sourcing Group
Buffalo, New York
Job Description
Pay Rate: $18 Per Hour
Location: Amherst, NY -
6 Month Contract to Perm Position
20 Hours Per Week; M-F - these hours can be flexible
Summary:
Location: Amherst, NY -
6 Month Contract to Perm Position
20 Hours Per Week; M-F - these hours can be flexible
Summary:
- Interfacing with customers on a continuous basis
- The primary focus is responding to customer inquiries including requests for pricing, technical information, order placement, requests for order status including schedules and shipment information
- Technical and commercial knowledge are essential requirements in addition to an understanding of products and product functionality
- Subsequently work with internal functions including, Marketing, Inventory Control, Manufacturing, Engineering, Shipping, Traffic and Production Control to develop schedules and customer ship dates.
- Develop and maintain effective communications and working relationships with customers, field sales personnel, and internal departments to provide maximum service to all customers.
- Respond to assigned customer inquiries for pricing, delivery information and specific order requirements.
- Responsible for pricing customer orders in accordance with pricing guidelines and consistent with Company objectives.
- Works with Customers and the Finance Department personnel as needed to facilitate the timely payment of invoices
- Works with customers and Finance to resolve payment issues to the mutual satisfaction of both parties.
- Responsible for following Company procedures to obtain credit clearances, progress payments, certificates of origin, certified invoices, and other documentation required to process and ship customer orders.
- Bachelor of Science Degree in Marketing, Business or a related field is preferred
- 3 years experience in Customer Relations or comparable is required.
- The incumbent must be Sales and Service oriented and has a working knowledge of computer systems.
- The incumbent will be responsible for maintaining professional business relationships with customers and field representatives
- Excellent verbal and written communication skills are essential.
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