Customer Service Representative- Within a 50 mile radius of Boca Raton, FL.
Teleperformance
Boynton Beach, FL
customer service
customer service representative
service representative
representative
boca
team
interaction
customer service
call center
customer service representatives
representatives
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representative
November 23, 2022
Teleperformance
Boynton Beach, FL
FULL_TIME
Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include:
Associated topics: call center, call center representative, coordinator, customer service associate, internship, phone, product support, representative, service specialist, system support]]>
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
- Ability to work remotely in a virtual team environment
Associated topics: call center, call center representative, coordinator, customer service associate, internship, phone, product support, representative, service specialist, system support]]>
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