Customer Representative

Plank & Hide Co. Cincinnati, Ohio
representative insurance customer experience customer service maintenance dealers management sales freight representative luxury brand home furnishings
November 22, 2022
Plank & Hide Co.
Cincinnati, Ohio
FULL_TIME

Customer Experience Representative
Plank & Hide is a rapidly expanding luxury brand in the home furnishings marketplace, offering uniquely authentic outdoor casual/ patio furniture and indoor game room products, such as pool tables, shuffleboards, bars, and game tables.

We are searching for a full-time Customer Experience Associate, who enjoys managing the needs of vendors, dealers, and end consumers. This person should be organized, proficient on a computer and using Excel/ Word programs, accomplished in dealing with day-to-day customer service concerns, and accustomed to providing prompt/ courteous/ and professional follow-up and resolution of all day-to-day customer service issues. Our culture is focused on providing exceptional customer support through highly engaged and positive associates.

JOB RESPONSIBILITIES

  • Order Management/ Customer Experience - Answer phone calls/ emails from dealers and customers - resolve outstanding concerns
  • Sales Order/ Purchase Order Maintenance - Enter sales orders, confirm dealer/ customer price, issue purchase order to vendor, follow-up with all parties
  • Inventory/SKU Maintenance - Item and sku maintenance with costing
  • Freight Management - Book/ schedule/ manage international and domestic freight
  • Warranty/ Replacement Part Claims - Process claims/ replacement part orders/ customer follow-up using SAAS warranty ticketing software
  • Proficient in Microsoft Office programs, Google Docs, Dropbox, and CRM tool

COMPENSATION

  • Full-Time, Hourly, Commensurate to experience

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 2 years (Preferred)

Work Location: One location


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