General Office / Order Processing / Customer Support

Drivers License Guide Company Redwood City, California
customer support publishing customer service shipping health health insurance insurance customer support team publisher b2b publications government
November 22, 2022
Drivers License Guide Company
Redwood City, California
FULL_TIME
$60000-80000/YEAR
Job description

Our small, well-established, publishing Company is seeking an energetic and organized individual to join our Customer Support and Order Processing team.

The Drivers License Guide Company is a 10-person, single location, publisher with more than 50 years of reference publishing, both printed books and online reference sites. These B2B publications provide businesses and government agencies with details needed to verify ID documents worldwide.

Responsibilities

All things customer service and order fulfillment. Operating in a flexible, but work-oriented small office environment, administrative activities include:

Processing incoming orders, generating invoices, shipping Guides, customer billing, entering payments, and renewal outreach
Handling complicated purchase orders with special instructions; completing vendor forms
Answering incoming calls
Assist with processing incoming and outgoing mail
Support customer account inquires by researching orders and answering questions. Must be able to converse with customers at all levels, including middle to upper management.
Coordinate with in-house account representatives to fulfill large orders
Comfortable using CRM software for tracking customer renewals

Skills and Experience

Microsoft Office Suite
Front office file organization
Positive attitude and strong customer service orientation
Ability to make sound judgements and solve problems
Adaptability to changing priorities
Familiarity with UPS, Fedex and USPS shipping protocols is a plus

Compensation and benefits

$60,000 - $80,000
Semi-annual Bonuses
Paid Vacation
PPO Health insurance
Full time; in office 9-5pm; Monday- Friday
This is NOT a Telecommute position; ample parking

Please send cover letter and resume.

No recruiters, please.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:
Health insurance
Schedule:
Monday to Friday

Work Location: One location

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