Customer Service - Work at Home
Confidential
Charleston, West Virginia
customer service
service work
training
customer service
insurance
calls
billing
engagement
brand
delivery
platinum
customer care
armed
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November 23, 2022
Confidential
Charleston, West Virginia
FULL_TIME
$17/HOUR
About Us.
Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
ABOUT THE JOB
This role will provide top notch service to Platinum Level clients. This is an inbound customer care program designed to take calls from only the highest priority client base.
We will be offering 4.5 weeks of PAID TRAINING to give you best in class training support and make sure you are armed with the knowledge and skillset to do this job before ever taking a live call! Your success is our mission!
Key Responsibilities:
Provide support to customers
Answer questions regarding service and products
Educate clients on bundles and services to help them find solutions that work best for their household needs
Transfer calls to appropriate departments as needed
Answer billing questions and assist with any billing disputes
Assist with scheduling/rescheduling service technicians as needed
Follow call flow guidelines outlined by the program
Provide outstanding customer service on every call resulting in high customer satisfaction ratings
Close support tickets in a timely manner
What You Will Bring:
Superior Customer Service Skills
Ability to perform in a fast paced environment while maintaining a positive attitude
Ability to multi-task, toggling multiple windows while speaking with the client and maintaining composure
Fast learner with the ability to research issues and provide solutions
Excellent written and verbal communication skills
1+ Years of experience providing customer service, face to face or over the phone
25 WPM Typing Speed
Must be 18 years or older
High School Diploma or equivalent required
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Paid time off
Paid training
Vision insurance
Schedule:
8 hour shift
Supplemental pay types:
Bonus pay
Work Location: Remote
Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
ABOUT THE JOB
This role will provide top notch service to Platinum Level clients. This is an inbound customer care program designed to take calls from only the highest priority client base.
We will be offering 4.5 weeks of PAID TRAINING to give you best in class training support and make sure you are armed with the knowledge and skillset to do this job before ever taking a live call! Your success is our mission!
Key Responsibilities:
Provide support to customers
Answer questions regarding service and products
Educate clients on bundles and services to help them find solutions that work best for their household needs
Transfer calls to appropriate departments as needed
Answer billing questions and assist with any billing disputes
Assist with scheduling/rescheduling service technicians as needed
Follow call flow guidelines outlined by the program
Provide outstanding customer service on every call resulting in high customer satisfaction ratings
Close support tickets in a timely manner
What You Will Bring:
Superior Customer Service Skills
Ability to perform in a fast paced environment while maintaining a positive attitude
Ability to multi-task, toggling multiple windows while speaking with the client and maintaining composure
Fast learner with the ability to research issues and provide solutions
Excellent written and verbal communication skills
1+ Years of experience providing customer service, face to face or over the phone
25 WPM Typing Speed
Must be 18 years or older
High School Diploma or equivalent required
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Paid time off
Paid training
Vision insurance
Schedule:
8 hour shift
Supplemental pay types:
Bonus pay
Work Location: Remote
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