Customer Service - Work at Home

Confidential Charleston, West Virginia
customer service service work training customer service insurance calls billing engagement brand delivery platinum customer care armed
November 23, 2022
Confidential
Charleston, West Virginia
FULL_TIME
$17/HOUR
About Us.

Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

ABOUT THE JOB

This role will provide top notch service to Platinum Level clients. This is an inbound customer care program designed to take calls from only the highest priority client base.

We will be offering 4.5 weeks of PAID TRAINING to give you best in class training support and make sure you are armed with the knowledge and skillset to do this job before ever taking a live call! Your success is our mission!

Key Responsibilities:

Provide support to customers

Answer questions regarding service and products

Educate clients on bundles and services to help them find solutions that work best for their household needs

Transfer calls to appropriate departments as needed

Answer billing questions and assist with any billing disputes

Assist with scheduling/rescheduling service technicians as needed

Follow call flow guidelines outlined by the program

Provide outstanding customer service on every call resulting in high customer satisfaction ratings

Close support tickets in a timely manner

What You Will Bring:

Superior Customer Service Skills

Ability to perform in a fast paced environment while maintaining a positive attitude

Ability to multi-task, toggling multiple windows while speaking with the client and maintaining composure

Fast learner with the ability to research issues and provide solutions

Excellent written and verbal communication skills

1+ Years of experience providing customer service, face to face or over the phone

25 WPM Typing Speed

Must be 18 years or older

High School Diploma or equivalent required

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Paid time off
Paid training
Vision insurance
Schedule:
8 hour shift
Supplemental pay types:
Bonus pay

Work Location: Remote

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