Full-Time Center Associate - Media, PA

The UPS Store Media, Pennsylvania
media customer service retail delivers devices sales high school communication courier operating fax binding laminating
January 2, 2023
The UPS Store
Media, Pennsylvania
FULL_TIME

The Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.



The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.


RESPONSIBILITIES



  • Delivers outstanding customer service to walk-in customers and telephone inquiries

  • Continuously practices good listening skills with customers, UPS Store team members, and leadership

  • Takes ownership of the customer's shipping needs and offers viable solutions

  • Takes action to learn all product and service offerings, alternative solutions, and industry trends

  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others

  • Maintains a clean and safe working environment


QUALIFICATIONS



  • High school diploma or GED required

  • Retail/customer service experience

  • Good communication and people skills

  • Strong computer skills, including Microsoft Office and Adobe Suites

  • Outstanding phone skills

  • Strong verbal and written communication skills, including spelling and math

  • Prompt, reliable, and responsible

  • Able to lift 40+ pounds


BENEFITS



  • Paid vacation

  • Sales commission

  • Health coverage

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