Social Media Content Moderator
Alorica
Tulsa, Oklahoma
social media
media
content
moderator
content
people
interaction
customer service
serving
mission
social media
media
community
April 29, 2023
Alorica
Tulsa, Oklahoma
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We are a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to review and moderate submissions on a popular social media platform.
You will be the human element in the equation, serving an important purpose by removing content that violates community guidelines/policies and doesn't belong on the platform, which keeps its users safe and comfortable.
KEY JOB RESPONSIBILITIES
Review content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations.
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of being insanely great. But as Alorica employees, giving back matters just as much - that is why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more.
Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step?
JOB REQUIREMENTS
Minimum Education and Experience:
Knowledge, Skills and Abilities:
WORKING CONDITIONS
Work Environment
Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
ABOUT ALORICA Equal opportunity employer - Veterans/Disabled
Please see the job title for specific location-based hiring information.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, West Virginia, and Virginia
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.
At Alorica, we only do one thing - make lives better, one interaction at a time. We are a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to review and moderate submissions on a popular social media platform.
You will be the human element in the equation, serving an important purpose by removing content that violates community guidelines/policies and doesn't belong on the platform, which keeps its users safe and comfortable.
KEY JOB RESPONSIBILITIES
Review content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations.
- Become and remain knowledgeable about online community standards
- Interpret and apply complex policies and guidelines to content
- Review the reported content within agreed turnaround times and standards of quality
- Escalate issues outside the company policy
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of being insanely great. But as Alorica employees, giving back matters just as much - that is why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
- Paid training
- Medical and dental benefits
- Paid time off
- Potential to earn attendance and performance-based bonuses
- Retirement planning options (401(k))
- Employee discounts through client programs
- Wellness program
- On-site amenities such as: Free Coffee & Snack bar, 24 hr gym access, breakroom with shuffleboard and air hockey, Yoga room, ATM/Banking access, and so much more!
Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more.
Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step?
JOB REQUIREMENTS
Minimum Education and Experience:
- Must live in the Tulsa, OK area
- High School Diploma or GED required
- Consistent work history
- Good computer skills including experience with using Windows and working between various applications/windows
- Ability to speak and read in English fluently
Knowledge, Skills and Abilities:
- Ability to handle viewing graphic and potentially disturbing content
- Ability to react quickly and effectively with high attention to detail and fast learning ability
- Ability to work required full time schedule within our 24/7 hours of operation (subject to change based on business needs)
- Good understanding of social media pop culture
- High level engagement
- Consistently demonstrate a high sense of urgency and ability to work under pressure
- Possess a high level of professionalism
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
WORKING CONDITIONS
Work Environment
- A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
- Constant usage of phone and computer systems
- Constant use of headphones
Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
ABOUT ALORICA Equal opportunity employer - Veterans/Disabled
Please see the job title for specific location-based hiring information.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, West Virginia, and Virginia
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.
Report this job