Contact center specialist

2030-MPM HEALTH CARE Dunedin, Florida
team nutrition health communication customer service community patients team member computer skills yearly hospitals acute acute care
November 28, 2022
2030-MPM HEALTH CARE
Dunedin, Florida
FULL_TIME


Contact Center Specialist - Food & Nutrition - Mease Dunedin Hospital(


Job Number : 223308)


Description


Contact Center Specialist - Food & Nutrition


At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network currently consists of 15 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and 5,240 physicians.


Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service.


We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.


The Contact Center Specialist :



Provides an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs.



This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers such as patients, their support team, and the interdisciplinary care team.



  • Delivers effective, customer-centric support across multiple channels of communication (i.e., phone, email, and chat) while supporting all contact center programs.

  • Maintains current knowledge of BayCare and contact center processes, the team member in this role is expected to continue learning, developing, and building on the foundational skill set of a Contact Center Specialist, which include problem solving, emotional intelligence, ability to use positive language, knowledge of the patient menu, and knowledge of therapeutic foods, nutrition supplements, and therapeutic diet orders.

  • Collaborates remotely with various food service operations to better serve our patients.

  • Receives regular feedback from the supervisor; the team member in this role must be receptive to this feedback and willing to hone skills and enhance performance on a continual basis.

  • Offers value to BayCare by providing superior customer service through the contact center while enabling BayCare to offer world class hospitality experience to its customers seeking support with meal service.

  • Is in a contact center environment and schedules may include morning, evening, and / or weekend work.

  • Required Specific Skills are : Active Listening; Adaptability; Conflict Resolution; Creativity; Decision-making; Dependability;


Effective Communication; Empathy; Organization; Knowledge of Product; Basic Computer Skills (word, excel, outlook); and Willingness to Learn.




  • Benefits (Health, Dental, Vision)

  • Paid time off

  • Tuition reimbursement

  • 401k match and additional yearly contribution

  • Yearly performance appraisals and team award bonus

  • Community discounts and more

  • AND the chance to be part of an amazing team and a great place to work!


Qualifications


Certifications and Licensures


Preferred Food Handler


Education


Required High School or Equivalent Preferred Associate's


Experience


Required 1 year Related Field Or 1 year Call Center Or 1 year Customer Service


Specific Skills


Required Work independently Required Work with a team Required Computer skills appropriate to position Required Written and verbal communication skills Required Age specific competencies Required Interpersonal skills Required Customer service skills Required Organizational skills Required Work with minimal supervision


Primary Location


FL-Dunedin-Mease Dunedin HospitalSchedule : Varies


Shift


VariableShift Hours : VARIES 6 : 30 AM - 8 : 00 PMWeekend Work : Every OtherOn Call : NoEmployment Status : ACTIVE FULL TIME


Non-exemptDoes


Last updated : 2022-11-28


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