Customer Care - Gold Canyon Meat Plant

Shamrock Foods Phoenix, AZ
customer care gold meat family software training team software systems procedures safety remote scheduling calls
November 18, 2022
Shamrock Foods
Phoenix, AZ

Your Future Begins Here! Join the Shamrock Family!

We offer Competitive Pay + Fantastic Benefits

Morning & Mid Shifts Available!

Potential for Remote, Hybrid, or On-Site

Currently Scheduling Interviews - Apply Now!

Summary: Handle busy incoming calls from customers and meet the "Essential Duties and Responsibilities" outlined below. The preferred candidate will have demonstrated the ability to work effectively in a team environment, including providing quality service and maintaining strong personal relationships with internal and external customers in support of the overall selling effort.

Essential Duties:

Actively solicits business from existing customer base. Deals with both internal and external customers by phone or in person and processes orders through our internal software systems.

Enters orders through our software systems, edits electronically sent orders, and works closely with sales representatives to resolve issues.

Handles and researches customer complaints concerning deliveries, product challenges, return requests, and pricing issues. Must work closely with other departments.

Self-starter and self-motivation are essential characteristics for total job enhancement, time management and team based attitude drive entire department.

Must be adaptable to Inter-department cross training and provides clerical support to Accounting.

Clerical duties include: filing, sorting paperwork, report and email distribution, tracking orders (spreadsheet and word processing optional).

Must be able to follow directions and procedures.

Other duties may be assigned.


High school diploma or GED

One or more years related experience and/or training in customer service.

Must have 10 key by touch and experience in understanding of Microsoft Office software, Word, Excel and Windows 2007 with the ability to create and maintain data bases and other documents, preferred

Must be able to understand all policies, procedures, instructions, rules and regulations (including all safety training and safety information) associated with this position which are written in English

Must be able to perform each essential duty satisfactorily.

Corporate Summary:

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission: At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy.  That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck.  And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs, and much more!

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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