Tax Tech Support II-Remote
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Sr. Associate, Tax Technology Support to join our Tax Technology Practice.
Responsibilities:
- Provide web-based proprietary application support via chat, e-mail and ticketing system for KPMG tax software products
- Work with team members and use available resources to resolve complex tasks prior to escalation
- Working on other special projects and assignments; including but not limited to, interim QA testing, maintaining and developing management statistical reports, assist with on boarding of new team members, updating knowledgebase and training materials
- Obtain deep technical understanding of KPMG applications and process knowledge; Aid with new product learning and training of new hires
- Engage in all offered learning opportunities and seeks out other relevant learning opportunities important to the role
Qualifications:
- Minimum three years of software support with two years of tax-technical experience
- Bachelor's degree from an accredited college/university or equivalent work experience
- Strong interest in technology and aptitude for learning intricacies of software applications; ONESOURCE experience preferred
- Outstanding verbal/written communication, customer service, collaboration, critical, diagnostic and creative thinking skills to thrive in an environment driven by customer service and teamwork
- Able to maintain a level of clarity and thinking under pressure; adapt swiftly when changes occur and balance high-paced competing demands
- Ability to balance high-paced competing demands, with flexibility to work extended daily and weekend schedule during busy seasons to support end users
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).