Customer Service Representative

Aries Transportation Buffalo, New York State
customer service customer service representative service representative representative transportation customer service aries data data entry call center transportation services resolving procedures
January 28, 2023
Aries Transportation
Buffalo, New York State
FULL_TIME

ARIES TRANSPORTATION SERVICES- Customer Service

Aries Transportation has been serving the community for over 33 years!

Excellent opportunity to join a highly respected family oriented medical transportation company! Our customer service professionals value the relationships we have with our clients and build connections with new ones. This position deals with a very high level call volume, scheduling transportation times, data entry, preparing and correcting trips for billing, and all customer service issues. Great, friendly environment! Visit our website, www.ariestransportation.com.

Aries Transportation Services is committed to providing compassionate service to all clients! Call center staff are the primary contact point for all customers.

Position Summary

This position’s primary responsibility is to service our busy call center and schedule transportation requests.

Essential Duties:

  • Communicating with all customers, resolving all issues
  • Accurate Data Entry
  • Resolving transport issues
  • Following call center procedures

Essential Activities

  • Telephone Coverage
  • Resolve issues within the scope of transports
  • Transfer calls as appropriate
  • Enter and control all prior authorizations
  • Additional duties as assigned

Required Knowledge, Skills and Abilities

  • Ability to operate standard office equipment-knowledge of efficient office procedures
  • Computer Skills-Ability to navigate Windows based file structures, familiarity with website log-ins, scanning naming and saving documents
  • Excellent communication skills-Ability to speak in a clear and understandable manner and write legibly
  • Strong organization skills attention to detail and follow-through
  • Reliable, dependable and respectful personality characteristics-diverse client populations
  • Ability to simultaneously coordinate multiple tasks
  • Above average data entry skills

Job Type: Full-time

Pay: From $16.75 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: One location


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