Customer Service Representative
ARIES TRANSPORTATION SERVICES- Customer Service
Aries Transportation has been serving the community for over 33 years!
Excellent opportunity to join a highly respected family oriented medical transportation company! Our customer service professionals value the relationships we have with our clients and build connections with new ones. This position deals with a very high level call volume, scheduling transportation times, data entry, preparing and correcting trips for billing, and all customer service issues. Great, friendly environment! Visit our website, www.ariestransportation.com.
Aries Transportation Services is committed to providing compassionate service to all clients! Call center staff are the primary contact point for all customers.
Position Summary
This position’s primary responsibility is to service our busy call center and schedule transportation requests.
Essential Duties:
- Communicating with all customers, resolving all issues
- Accurate Data Entry
- Resolving transport issues
- Following call center procedures
Essential Activities
- Telephone Coverage
- Resolve issues within the scope of transports
- Transfer calls as appropriate
- Enter and control all prior authorizations
- Additional duties as assigned
Required Knowledge, Skills and Abilities
- Ability to operate standard office equipment-knowledge of efficient office procedures
- Computer Skills-Ability to navigate Windows based file structures, familiarity with website log-ins, scanning naming and saving documents
- Excellent communication skills-Ability to speak in a clear and understandable manner and write legibly
- Strong organization skills attention to detail and follow-through
- Reliable, dependable and respectful personality characteristics-diverse client populations
- Ability to simultaneously coordinate multiple tasks
- Above average data entry skills
Job Type: Full-time
Pay: From $16.75 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: One location
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