System Administrator/Help Desk Support

NationsBenefits Plantation, FL
administrator help desk help desk support software server monitoring hardware team maintenance infrastructure help desk objects compliance
January 24, 2023
NationsBenefits
Plantation, FL
NationsBenefits® is ranked by Inc. 5000 and Deloitte as one of the fastest-growing health-tech companies in North America.

With growth comes the exciting opportunity to be part of an award-winning group of product, technology, and design teams driving our latest innovations and designing premier experiences for health plans across the country.


Help drive the latest technology, product and design innovations, in a dynamic environment built for leaders looking to help transform the healthcare industry.

Join our team of innovators at

Role and Responsibilities

The System Administrator is responsible for the implementation, maintenance, monitoring and operation of the server infrastructure. This position serves as medium-level technical expert on computer systems and all associated issues.
Responsible for receiving and responding to all Help Desk calls and emails acting as first line of contact for NationsHearing employees seeking computer assistance
Support and coordinate with software development department and business departments, including supporting the network administrators to ensure network availability
Monitoring and track help desk requests communicate the status of problem resolution with the users
Participate in monitoring and maintenance of system key process improvements
Manage user, computer accounts and the Active Directory objects
Maintain and manage proper IT documentations
Maintain and manage computer, peripherals and presentation equipment
Provide Desktop support for network, applications, workstations, terminals, printers and peripherals
Support and coordinate with software development department and business departments, including supporting the network administrators to ensure network availability
Must maintain a good working relationship with management, IT personnel, as well as end users
Work with other supporting team in the planning of server infrastructure strategy and continuous improvement plans
Work with security, disaster recovery, and other vendors providing required services to the server infrastructure
Work with the IT Application Development group and, when necessary, end users to stay abreast of changes within the production processing environment and to assist in the resolution of production processing problems
Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner
Conform with and abide by all regulations, policies, work procedures and instructions
Maintain inventories of all computer related equipment
Act, dress, and behave in a professional manner to reflect a positive image of the company

Additional Activities may Include:

Participate in monitoring and maintenance of system key process improvements
Manage user, computer accounts and the Active Directory objects.
Troubleshoot and resolve network hardware and software problems
Assist in the development of a comprehensive training plan for help desk procedures; assist in training personnel providing backup coverage
Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company
Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company
Responsible for performing other duties and responsibilities as required
Implements new server-based hardware and software components as required
Upgrades server-based hardware and software components as required
Deployment of all patches to desktops and servers
Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company

Qualifications and Experience
Bachelor's degree or equivalent experience
A minimum 3 years of experience in the IT field
A minimum 2 years Microsoft Windows System Administration/technical support
Knowledge in Microsoft Windows 2000 and Windows XP
Specific knowledge in Microsoft Office Products and client applications
Hands-on hardware and software troubleshooting experience
Strong understanding and commitment to the IT organization's goals and objectives
Strong written and oral communication and interpersonal skills
Ability to present ideas in professional and user-friendly language
Highly self-motivated and self-directed
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Able to lift and transport moderately heavy objects/equipment, such as computers and peripheral

Additional Notes

This position may require other duties not mentioned above. Individuals may be responsible for other administrative tasks or be required to assist in other roles/departments as needed.

NationsBenefits is an Equal Opportunity Employer.

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