Associate Representative - Accounts Receivable

Domino s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we re a reshaped, reenergized brand of honesty, transparency and accountability not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to deliver the dream to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That s just the tip of the iceberg or as we might say, one slice of the pie! If this sounds like a brand you d like to be a part of, consider joining our team!

Summary: This position functions primarily supporting Collections.

GENERAL RESPONSIBILITIES

(50%) Monitor accounts on a daily basis and identify outstanding Accounts Receivable

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  Continuously monitor accounts for respectively assigned region/area in addition to providing designated backup support
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  Collect receivables (Royalties, Franchise Fees, Technology, Equipment & Supply, Food) for respectively assigned region/area in addition to providing designated backup support
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  Provide updated statements for accounts upon request
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  Keep timely and accurate records of collection activity and customer contact information
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  Process refunds for incentives and other related arrangements timely as applicable
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  Identify any bad debt and prepare supporting documentation for any write off approval as applicable

(5%) Partner with Region to prepare Payment Plans for Past Due Accounts

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  Monitor the Payment Plans set up by the International Finance Team
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  Make sure all due dates are updated to reflect accordingly on the aging reports
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  Communicate with Markets on upcoming amounts due as per agreements
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  Timely identify profit sharing holds required

(15%) Equipment & Supply (E&S) Order Management

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  Monitor & release pending Equipment & Supply orders as appropriate
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  Obtain prepayments for customers as applicable
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  Process credit card payments each period for respectively assigned region/area customers
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  Resolve billing issues or disputes relating to Equipment & Supply past dues

(15%) Prepare reports on Collection Activities and Progress

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  Partner with the respective Franchise Business Consultants on any opportunities that arise to ensure solid collection approaches
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  Prepare SCC reporting
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  Prepare region/area reports
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  Prepare notes on past dues for weekly and periodic past due reporting
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  Prepare information for the quarterly Credit Committee meetings on any issues

(15%) Other

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  Process Credit Card Payments
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  Help with Clearance Letters
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  Other tasks as assigned

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  Bachelors Degree in Accounting or applicable work experience
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  Practical experience with computer applications for spreadsheets and word processing
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  Strong verbal, written, & organizational skills and attention to detail
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  Experience in accounts receivable, customer service and computer systems preferred
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  Self motivated and able to work independently

All your information will be kept confidential according to EEO guidelines.