Customer Engagement Specialist- WAH.
Teleperformance
Tallahassee, FL
customer engagement
engagement
consumer
email
interaction
team
engagement
customer engagement
social media
media
posts
brand
communication
November 23, 2022
Teleperformance
Tallahassee, FL
FULL_TIME
Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include:
Associated topics: audio, audiovisual technician, av technician, camera, gaffer, network engineer, radio operator, sound editor, tech, visual]]>
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures
- Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction
- Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines
- Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers
- Accurately document and report on consumer interactions
- Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot
- Assist consumers in eCommerce transaction and processing payments
- Respond to Social Media posts
- High School Diploma or equivalent
- 2+ years' experience in a consumer facing role preferred
- 18 years of age or older
- Experience with utilizing multiple tools and emerging technology
- Google Suite Experience preferred
- Call center, voice, chat and email communication experience preferred
- eCommerce experience
- Typing 25 WPM
- Be proficient in PC operation and navigation
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior analytical and troubleshooting skills
- Strong technical aptitude for new technologies
- Ability to work cross functionally within the organization as well as with consumers
- Professional presence; ability to communicate effectively via phone, email and chat
Associated topics: audio, audiovisual technician, av technician, camera, gaffer, network engineer, radio operator, sound editor, tech, visual]]>
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