Director, Sales Service Delivery

Job Description - Director, Sales Service Delivery (03K59)

US-AZ-Phoenix

Bringing smiles is what we do at TTEC for you and the customer. As a Sales Service Delivery Director working onsite in Phoenix, AZ, you ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You ll be Doing
Looking for an opportunity to blend the best of the creativity of B2C marketing and the process implementation of a high volume talent acquisition and recruitment organization? Do you have a passion about attracting amazing talent? Do you desire to gain global experience? In this role, you ll manage a multicultural team that acts like an internal recruitment advertising agency. You ll build and execute talent attraction strategy, mange sourcing budgets, work closely with vendor partners and other internal teams like social media, talent acquisition delivery, and operations to fulfill the applicant flow and hiring needs of a fast-pasted, high volume and complex recruiting environment.

You ll report to the Executive Director, Operations Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You ll

• Know the associate hiring needs and maintain advanced, formulaic awareness of applicant flow needs
• Drive sourcing efforts to ensure budget optimization and maximize applicant flow to meet client requirements
• Use data results to evaluate effectiveness and marketing programs and maximize ROI
• Crusade employee referral programs to foster referrals as a top source
• Manage vendor relationship such as job boards, internet media, print/production/collateral providers, community partners, job fair organizations, university and workforce partnerships, diversity hiring partners, and staffing agencies
• Work with procure-to-pay teams, accounting and finance for accuracy and timeliness for departmental marketing budgets, reporting, and accounting practices
• Supervise, coach, train and develop the multi-country talent acquisition marketing staff, while also contributing personally to the team results

What You Bring to the Role

• Experience with guiding external, B2C (customer facing or applicant) marketing efforts
• Creative and innovative talent attraction ideas
• Ability to manage a remote, multi-cultural, results-oriented team
• Marketing communications and/or recruitment advertising experience or equivalent combination of education and related experience
• Previously demonstrated problem solving and data-based critical thinking
• Experience managing budgets and using advanced excel
• Consultative and collaborative mindset
• Bachelor's degree (BS/BA) in Marketing, Business, Communications or related field or equivalent experience.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.