Onsite Customer Experience Agent
Alorica
Corpus Christi, Texas
onsite
customer experience
customer service
training
interaction
people
mission
email
social media
media
assistance
serving
customer support
June 12, 2023
Alorica
Corpus Christi, Texas
$15/HOUR
GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
So what do you say? Ready to take the next step? Qualifications JOB REQUIREMENTS
Work Environment
You ready? Let s do this. ABOUT ALORICA Equal opportunity employer Veterans/Disabled
Responsibilities KEY JOB RESPONSIBILITIES
Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
- Paid training
- Flexible training schedules
- Medical and dental benefits
- Paid time off
- Paid holiday and sick time
- Retirement planning options (401(k))
- Employee discounts through client programs
So what do you say? Ready to take the next step? Qualifications JOB REQUIREMENTS
- Minimum Education and Experience:
- High School Diploma or GED required; college degree preferred
- Customer service experience a plus
- Phone-related customer service a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Bilingual language skills a plus
- Knowledge, Skills and Abilities:
- Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
- Ability to use phone and computer systems
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude
Work Environment
- A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
- Constant usage of phone and computer systems
You ready? Let s do this. ABOUT ALORICA Equal opportunity employer Veterans/Disabled
Responsibilities KEY JOB RESPONSIBILITIES
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
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