L1 Tech Support & Sales for Web Hosts - Phones & Chat (Part time)

Have you always been interested in technology and have wanted to work in a career immersed in cloud, hosting and server technologies? Then this is the position for you. Bobcares.com is looking to take in Level 1 tech support and sales representatives for our 24x7 Tier 1 tech support center located in Phoenix, AZ.

As a level 1 tech support & sales representative, you will handle incoming technical support calls or chats related to client side websites/mails/database. You will need to engage with clients with empathy and a high degree of professionalism to solve the issues they face so that their websites, email and applications function well. You will also handle incoming sales calls and chats and help them choose hosting or support plans that meet their technical requirement.

Skills/Qualifications
1) Strong multi-tasking skills, including conversing while navigating a CRM platform simultaneously
2) Excellent active listening and communication skills, good judgment, patience and understanding while helping clients
3) Must be able to articulate troubleshooting steps clearly and concise to all customers, including those who are elderly, hard of hearing or lack of internet knowledge
4) Well versed in using the Internet, Computers/Laptops & Smartphone and a self learner.
5) Strong work ethic, positive attitude and team player.
6) Flexible to work in shifts and/or weekends with 100% attendance.
7) Reliable, Punctual and able to work without supervision.
8) Experience in Customer Service through phone/chat

Desired Skills
1) Have knowledge of Domain Registration, Websites, Hosting, Email, DNS and Hosting control panels like cPanel or Plesk or any other server management tools.
2) Exposure to Content Management Systems like Wordpress, Joomla, Magento etc.
3) Experience using Mac, Windows, Linux from user perspective and knowing how to setup various email clients like macmail, outlook, thunderbird
4) Having your own personal blog or website or hosting services.
5) Experience providing technical support to customers,friends,family.
6) Self learner who is passionate about technology and loves to learn about cloud technology (aws, azure), droplets, vps hosting technologies.

Bobcares, being part of the Internet industry, works 24/7/365. You should be willing to be flexible to work in shifts as well as weekends.

Available for Over Time when required by the company is a plus point.

Successful candidates should be available for about 20-40 hours paid training.

Bobcares provides equal employment opportunities to all employees and
applicants in accordance with applicable federal, state and local law.

Probation Period - 3 months.

Expected Working hours : 10pm to 6am

Office Location : 202, East Earll Drive, Phoenix 85012

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

• 401(k)


• Health insurance


• Paid time off

Schedule:

• 10 hour shift


• 12 hour shift


• 3x12


• 4x10


• 4x12


• 8 hour shift


• Day shift


• Evening shift


• Night shift


• Overnight shift


• Weekend availability

Shift availability:

• Night Shift (Preferred)


• Overnight Shift (Required)

Work Location: One location