Customer Service Representative

Job Description

We are seeking a Customer Service Representative. In this role, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate the solutions or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.
  

Qualifications

• High School Degree or Equivalent
• This is an entry-level position
• Customer service experience is an asset
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Data entry and typing skills
  

WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.

Organization

WESCO International, Inc. (NYSE: WCC), a publicly traded FORTUNE 250 company, is a leading provider of business-to-business distribution, logistics services and supply chain management solutions. Pro forma 2019 annual sales were over $17 billion, including Anixter International which it acquired in June 2020.

WESCO offers a best-in-class product and services portfolio of Electrical and Electronic Solutions, Communications and Security Solutions, and Utility and Broadband Solutions. The company employs over 18,000 people, maintains relationships with over 30,000 suppliers, and serves more than 150,000 customers worldwide. With nearly 1.5 million products, end-to-end supply chain services, and leading digital capabilities, WESCO provides innovative solutions to meet customer needs across commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities.

WESCO operates nearly 800 branch and warehouse locations in over 50 countries, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.

At WESCO, we build, connect, power, and protect the world. We have the capabilities and expertise to deliver the latest technologies, including: Industrial networking, Intelligent buildings, Cloud computing, Alternative energy, Broadband communications, Critical infrastructure protection, LED lighting retrofits, and Physical security.