Client Success Consultant

Job Title:
Client Success Consultant
Job Description
Essential Functions/Core Responsibilities
- Knowledge/experience with qualitative and quantitative marketing research program management
- Knowledge/experience with both continuous tracking and ad hoc marketing research programs
- Knowledge/experience with transactional and relationship survey programs
- Ability to consult on survey design and scaling
- Experience with statistical testing and data weighting
- Ability to consult on/design/facilitate sampling business rules and processes
- Proactively manages project status, creatively solving complex problems and conflicts to ensure project success
- Provides ongoing consultation to clients and internal team members
- Leads cross-functional project teams
- Drives process improvement and innovation and contributes to best practice development
- Functions as trusted advisor to clients and internal stakeholders
- Independently manages complex research programs
- Makes valuable contributions in analytic planning meetings
- Effectively manages projects through all phases, including initial launch
- Owns department initiatives and sees through to completion
- Reacts to challenging situations with resourcefulness, creativity and client focus
- Brings organization and consistency to unstructured project environments
- Partners closely with Account Management to develop and deliver account strategy and to retain and grow client relationships
- Exemplifies the Concentrix culture and values acting with integrity, being tenacious in the pursuit of excellence, being bold and decisive, being fanatical about client and staff.
Candidate Profile
- Bachelor's Degree in related field from a four-year college or university with 10+ years of related experience preferred
- Excellent communication skills (written and verbal), ability to effectively present information to internal and external associates
- Advanced Microsoft Office skills
- Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Excellent attention to detail
- Strong customer service disposition and sense of professionalism
- Solid understanding of the organization's business operations and industry.
- Demonstrated business acumen
- Demonstrated ability to comprehend, analyze and interpret
- Demonstrated knowledge of marketing research practices and principles
- Experience with client-facing data reporting platforms preferred
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
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Mission:
We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
About Concentrix:
Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
Company Overview:
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people.
Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.