Recruiter - Richmond, VA

Teleperformance Richmond, Virginia
recruiter recruiting people research call center customer service data team operations procedures business people reaching growth
March 23, 2023
Teleperformance
Richmond, Virginia

Overview



POSITION SUMMARY


Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.



DOING BUSINESS WITH PEOPLE, FOR PEOPLE.


Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world s population. This kind of growth wouldn t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.


Responsibilities



  • Perform comprehensive targeted research to identify qualified candidates via internal databases, job boards, schools, professional associations, business contacts, and other research personnel

  • Community engagement

  • Research, assemble and analyze data to effectively make recommendations regarding recruiting efforts

  • Screens and interviews candidates to ensure their qualifications meet the requirements of open positions

  • Conducts skills testings to measure capability and aptitude

  • Oversees all pre-employment requirements (Background investigations, reference checks, drug testing, credit checks, fingerprinting, etc.) to ensure compliance and proper applicant tracking flow and records maintenance

  • Collaborates with Leaders and Human Resources on Recruiting specific issues related to new hire requirements, compensation, EEOC, etc.

  • Build and maintain professional relationships with internal and external Recruiting resources

  • Create a best in class candidate experience by maintaining a professional and accurate representation of Teleperformance to all candidates

  • Review and audit new hew hire paperwork to ensure completion and accuracy

  • Effectively communicate expectations to candidates

  • Communicate employment offers and orientation requirements to candidates

  • Accurately maintain recruiting data by timely dis-positioning and reporting

  • Research and recommend new sources for active and passive candidate recruiting

  • Assist with other duties as assigned

  • Thrive as a team player in a fast paced, high energy, change oriented environment



Qualifications



  • 2-3 years recruiting and interviewing experience in a high-volume recruiting environment

  • Bachelor's Degree or equivalent work experience.

  • Flexible to work Monday-Friday from 8:30AM-5:00PM EST

  • Excellent customer service skills and building rapport with employees, management, and vendors.

  • Excellent verbal and written communication skills.

  • Must be quick learner and quick problem solver.

  • Must have proficiency in Microsoft Office .

  • Ability to express innovative thoughts/ideas with regard to recruiting and overall employee experience.

  • Previous Recruitment call center experience preferred.

  • ATS Experience - preferably ICIMS experience.

  • Excellent attendance history is required.

  • Must pass background and drug tests.



Being One of Our People


It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.



Teleperformance is an Equal Opportunity Employer


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