Customer Service Representative

Job description:

Sleep Geekz is looking for a Customer Experience Representative (CER) to ensure complete customer satisfaction while driving company sales. The CER will provide product and service information, resolve any emerging issues that customer accounts might face, and inform customers on the status of their orders with accuracy and efficiency. Strong problem-solving skills, confidence, troubleshooting, and the ability to sympathize with all character types are required for optimal job performance. The ideal candidate will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

• Manage large influx of incoming calls

• Identify and assess customers’ needs

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Meet personal/customer service team targets and call handling quotas

• Act as the head of customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Follow communication procedures, guidelines and policies

Skills

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone etiquette practices and active listening skills

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• A high school degree required

• Bilingual a plus but not required

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Jacksonville, FL 32216: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 3 years (Required)
• Customer service: 3 years (Required)
• Phone etiquette: 3 years (Required)

Work Location: One location