Call Center Representative - General
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Description
Job Schedule: Full TimeStandard Hours: 40
Job Shift: Shift 1
Shift Details: Monday-Friday
Work where every moment matters.
Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
Job Description
Answers incoming calls and performs triage of inquiries.
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
May perform additional clerical duties as assigned.
Collects all data necessary for the basic pre-registration and insurance verification and authorization process.
Secures authorization requirements for all applicable services with high degree of accuracy and within established standards of care being initiated.
Ensures accurate data entry of demographic and financial information including timely correction of errors.
Adheres to departmental policies and procedures including guidelines for securing payment arrangements for all lines of services.
Ensures compliance with completed Medicare Secondary Payer questionnaire for all pre-scheduled patients.
Assists with preparing required HIPAA Privacy Notice, Patient Rights and Responsibility Notice, ABN and Medicare letter (when applicable).
Participates in departmental meetings and contributes to the monthly goals for upfront collections.
Qualifications
1 year hospital customer service, registration, financial counseling and/or insurance verification preffered
Basic understanding of CPT/DX codes and medical terminology preferred
Thorough understanding of Patient Rights and Responsibilities required