Customer care technician

Cincinnati Insurance Company, Inc. Okeana, Ohio
customer care technician insurance team amenities people collaborate customer care account manager manager mail written pm
November 24, 2022
Cincinnati Insurance Company, Inc.
Okeana, Ohio
FULL_TIME

Description :


Make a difference with a career in insurance


At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team.


Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents.


We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.


If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you.


We offer career opportunities where you can contribute and grow.


Start your journey with us


The Cincinnati Insurance Companies' Customer Care Center is currently seeking a part-time account technician to assist the account manager and assistant account manager by servicing policyholders of the Cincinnati Customer Care Center on behalf of our independent agents.


Be ready to : :


process requests received from policyholders


use technology to complete tasks and policy renewals


maintain an assigned territory size and volume


maintain overall quality and efficiency of work performed within the team


process Renewals, Endorsements and / or Certificates of Insurance :


receive, analyze and issue requests via assigned task, mail, phone, fax or e-mail


create Master Certificates when necessary based on lines of business written


follow up on requests and initiate renewal activity when certificates are required


meet high demand of requests within stated service standards while maintaining accuracy


In search of those who can work :


Monday, Wednesday, Friday 4 - 8 PM; Saturday : 8 - 11 or 11 - 2


Monday, Tuesday, Thursday 4-8 PM; Sat : 8-11 or 11-2


Qualification : Be equipped with :


Be equipped with :


knowledge of all operating systems, including but limited to, EPIC, e-CLAS, iView, CinciBill and various reference materials


the ability to clearly communicate using both oral and written communications with policyholders and certificate holders


knowledge of coverage, rating, company products and Commercial Lines responsibilities


the ability and willingness to collaborate with others, which includes being flexible and open to change


analytical and decision-making skills, including strong attention to detail and accuracy


the ability to work independently under time constraints while recognizing when to ask for assistance


You've earned :


high school diploma required, associate's or bachelor's degree preferred


the ability to pass the Property & Casualty Licensing exam


maintain license through continuing education according to state requirements


Enhance your talents


Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company.


Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach.


Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional all while enjoying a meaningful career.


Enjoy benefits and amenities


Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.


To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.


Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week.



Embrace a diverse team



As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race;



creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law.


Learn more about the Federal Employment Notices


Last updated : 2022-11-24


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