Customer Representative Kirkwood

Avangrid Binghamton, NY 13904, Binghamton, NY 13904
representative emergency representative geneva liberty team csr written complaints credit customer service remote representatives
October 25, 2022
Avangrid
Binghamton, NY 13904, Binghamton, NY 13904
FULL_TIME
$21/hour
AVANGRID is now hiring Customer Representative Kirkwood in Binghamton, NY 13904. View job listing details and apply now.



POSITION - Union: Customer Representative Kirkwood (35755)
LOCATION: THIS IS A REMOTE POSITION. Representatives must be located within one hour of one of the following NYSEG locations:






Auburn: 73 Wright Circle, Auburn, NY, 13021






Binghamton: 18 Link Drive, Binghamton, NY, 13904






Brewster: 35 Milan Road, Brewster, NY, 10509






Geneva: 152 Border City Road, Geneva, NY, 14456






Hornell: 7760 Industrial Park Road, Hornell, NY, 14843






Ithaca: 1387 Dryden Road, Ithaca, NY, 14850-8810






Lancaster: 150 Erie Street, Lancaster, NY, 14086






Liberty: 26 Wierk Avenue, Liberty, NY, 12754






Lockport: 6544 Lincoln Avenue, Lockport, NY, 14094






Oneonta: 65 Country Club Rd, Oneonta, NY, 13820






Plattsburgh: 4125 Route 22, Plattsburgh, NY, 12901-5619






Elmira: 1 Electric Pkwy, Horseheads, NY, 14845






Mechanicville: 6 Werner Road, Clifton Park, NY, 12065-3410






HOURS: 8.5 hour shift between the hours of 7AM - 7PM
HOURLY RATE: $21.39





Energize Your Career!


This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast-paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.


As a CSR you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.





Responsibilities



  • Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.

  • Provides account information to customers and explains bill service policies and customer rights.

  • Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.

  • Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.

  • Ability to work with limited supervision and escalate complex cases as necessary.

  • Other customer service duties as required, including operation of a two way radio.





Skills and Requirements



  • High School Diploma/GED equivalent.

  • Associate Degree, BA/BS in related field of study is preferred.

  • Good communication skills, both oral and written, with strong customer service orientation.

  • Able to coordinate multiple tasks for multiple customers in a fast-paced environment.

  • Strong problem-solving skills.

  • Able to work flexible schedule, as well as be available during storm/emergency situations.

  • Works well within a team.

  • MS Office skills.

  • Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.

  • This is a Union position with a probationary period.


Competencies





Develop Self & Others
Empower to grow
Collaborate and Share
Be a role model
Focus to achieve results
Be agile
Technical Skills





Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country


Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables


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