IT Help Desk Support Analyst
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AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries with over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.
We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 75,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.
Our culture of continuous improvement, safety, and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.
AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.
Position Objective:
Provides day-to-day professional support for end-users of computing devices, associated networks, hardware, software, or peripherals. Resolve problems or handle incidents regarding the Corporate Devices and software applications, as well as setting up, installing, and configuring said devices and related equipment. Actively participates in AAF infrastructure-related projects as defined in the AAF Information Technology annual plan and assists in administrator duties relating to Corporate Device hardware, software, network, telecommunications, and security/access systems.
Key Objectives:
- Configures and installs hardware or software that supports critical business needs.
- Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware.
- Sets up and connects to peripheral equipment, including printers and scanners, and troubleshoots and resolves malfunctions.
- Ensures systems and workstations are compliant with organizational policies and security standards.
- Receives and addresses service requests from individual end users or from the help desk.
- Develops and maintains documentation related to systems or workstations, and may provide user training.
- Manages IT Assets.
- Participates in planning and implementation of infrastructure and other IT-related projects.
Position Requirements:
High school diploma or equivalent is required. Bachelor’s degree preferred;
A+ Certification preferred, but not required;
Minimum of 3 years’ experience with technical support/Help Desk experience required;
Strong troubleshooting skills, problem-solving skills and decision-making ability;
Strong customer service skills;
Work well in a team environment;
Must be able to effectively communicate and interface with all levels of staff from clerical to executive management;
Must be organized, a self-starter and must have ability to prioritize work;
Strong written/verbal/listening communication skills (written and verbal English language proficiency is required);
Prior Service Desk experience required;
Prior experience in supporting a Microsoft Windows enterprise environment;
Telecom and WAN administration a plus but not required;
Prior iSeries experience a plus but not required;
Prior SAP experience a plus but not required;
Must be proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Some travel, including international, may be required in this role – estimated to be 0 -10%.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.