Learning Experience Designer

Learning Experience Designer

Learning Experience Designer

At TTEC, we’re all about the Human Experience. Elevated. As a Learning Experience Designer , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Looking for an opportunity to build exceptional learner and customer experiences? Passionate about learning sciences-based technology and user experience? Are you a fan of game design and videogames? In this role, you’ll design amazing learning experiences through the lens of the learners. You’ll bring your instructional design and user experience design to drive better learning engagement and better learner knowledge and retention. You’ll be exposed to innovations in the areas of automation, AI, social, simulation, self-paced, game-based, and mobile learning.

You’ll be responsible for the design, development, delivery, evaluation, as well as enhancement and maintenance of virtual blended learning experiences that are human-centered, goal-oriented and data driven. This exciting role uses a variety of methodologies and technologies from learning design, learning science, graphic design, and media design to create learning content and experiences.

During a Typical Day, You’ll

• Build, incubate, test, and go live with learning solutions that bring about great learning experiences across multiple clients, verticals, and geographies
• Keep the learner experience front-and-center in everything you do, applying human-centered design and design thinking in an agile and multidisciplinary environment
• Support the Global Learning Delivery Project Management team in the curriculum design and redesign
• Leverage learning data to monitor performance, predict learner success, and deliver the right outcomes
• Conduct research on learning tools and platforms

In this role, you’ll report to the Global Head of Learning and Development Innovation and Technology. You’ll impact the employee journey, clients, and the overall business globally with your redesign of the curriculum and learner experience.

What You Bring to the Role

• 3 years of demonstrable experience including building e-learning content using Articulate Storyline or similar authoring tools, using advanced features in audio-editing tools, using learning technology apps for rapid design and creating user content using basic graphic design features
• Knowledge of and practical application of adult learning theory, user design, and learning design principles
• Experience using Learning Management Systems and/or Learning Experience Systems
• Proficiency in Microsoft Office including using advanced features in PowerPoint and basic features in Excel
• Basic project management skills and familiarity with task manager or productivity tools
• Experience in learning data analysis to effectively evaluate behavioral and business impact of training programs

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.