Healthcare Customer Service Representative- Tethered- (State of Texas Only)

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world s population. This kind of growth wouldn t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

• inbound calls from medical professionals, using medical terminology, to request and verify benefits
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately and professionally communicate with customers
• Providing support for Health Care Providers
• Researching benefit information
• Handle situations which may require adaptation of response or extensive research
• Accurately document and maintain all interactions

What We re Looking for

• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient with desktop computer system
• Proven oral & written communication skills
• Ability to multi-task between talking and typing
• Excellent Windows operating system and browser skills
• Strong customer service skills
• Ability to handle high stress situations

What We Prefer

• 6 months Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Organization and work prioritization skills
• Working knowledge of medical coding and/or billing a plus

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer