Chief Counsel
TeleTech Holdings, Inc.
Bismarck, Arkansas
chief
counsel
digital
legal
chief
counsel
growth
team
regulatory
transactions
leadership
compliance
stakeholders
Apply with Tarta Assistant 🤖
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
90% of users say Tarta.ai Assistant helps them save time applying for jobs.
Not a member? Click
here to subscribe.
October 28, 2022
TeleTech Holdings, Inc.
Bismarck, Arkansas
Job Description - Chief Counsel - TTEC Digital (03FWU)
Job Description
Chief Counsel - TTEC Digital
Chief Counsel - TTEC Digital
COMPANY BACKGROUND/CULTURE
A pioneer in customer experience, engagement and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world's most iconic and disruptive brands. With 40 years of experience, TTEC orchestrates millions of customer interactions every day all around the world. Our 65,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
TTEC's Digital business segment provides customer experience (CX) technology services and platforms to support its clients' customer interaction delivery infrastructure. The segment designs, builds and operates the omnichannel ecosystem in a cloud, on-premise, or hybrid environment, and fully integrates, orchestrates, manages, and administers highly scalable, feature-rich CX technology applications. The business developed over time through organic growth and acquisitions, and it continues to be acquisitive by augmenting important capabilities from industry-leading customer experience technology and consulting offerings.
THE POSITION
Are you looking for an opportunity to lead a team of experienced legal professionals and support a growing business segment of a public company in its mission to acquire new clients, deliver exceptional service, and double its size over the next three years?
As Chief Counsel for TTEC Digital, our high-growth and innovative business segment with $500M+ in revenue, you'll partner with others to solve complex business issues from strategy to execution. Reporting to TTEC parent company Chief Legal & Risk Officer, you will work directly with members of the TTEC Digital executive leadership team to enable the business segment's growth objectives through support of its go-to-market (sales), operations and compliance functions. The ambitious growth plans for this business segment require us to enhance its legal support through the hiring of a high energy commercial technology attorney who is seeking a unique opportunity to grow her/his career with the business. For the right candidate, this could be an opportunity to be mentored into a General Counsel role or to be a designated successor to TTEC public company Chief Legal Officer.
More specifically, the Chief Counsel, Digital will
TTEC Digital has offices in Austin, TX; Boston, MA; Englewood, CO; and Minneapolis, MN. Our preference is for our Chief Counsel, TTEC Digital to be based in the greater Denver, Colorado metropolitan area or in other areas where TTEC Digital has offices. We recognize, however, that the ideal candidate may be based anywhere, and we are open to a remote work format for the right candidate.
Whether you are located where TTEC Digital is located or elsewhere, we envision a flexible work environment where you spend meaningful time with your clients, with members of your team, and with members of the TTEC Legal department in face to face interactions, when it is needed, and work remotely from home otherwise.
EXPERIENCE
The Chief Counsel TTEC Digital role requires 10+ years of legal practice experience in a law firm and/or in-house legal department for a major company; with at least 5 years of experience advising on commercial agreements involving technology transactions; software, system integration services; managed service agreements; licensing agreements; cloud and platform as a services agreements; digital transformation solutions, and other technology transactions.
The successful candidate would have a proven track record of
You believe that "can't" and "no" are never the right answers and, instead, offer pragmatic solutions that allow your clients to balance effectively important revenue and risk management goals. Your "can do" attitude is balanced by sound judgement, and you believe that collaboration among subject matter experts is the best route to successful outcomes.
click apply for full job details
Job Description
Chief Counsel - TTEC Digital
Chief Counsel - TTEC Digital
COMPANY BACKGROUND/CULTURE
A pioneer in customer experience, engagement and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world's most iconic and disruptive brands. With 40 years of experience, TTEC orchestrates millions of customer interactions every day all around the world. Our 65,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
TTEC's Digital business segment provides customer experience (CX) technology services and platforms to support its clients' customer interaction delivery infrastructure. The segment designs, builds and operates the omnichannel ecosystem in a cloud, on-premise, or hybrid environment, and fully integrates, orchestrates, manages, and administers highly scalable, feature-rich CX technology applications. The business developed over time through organic growth and acquisitions, and it continues to be acquisitive by augmenting important capabilities from industry-leading customer experience technology and consulting offerings.
THE POSITION
Are you looking for an opportunity to lead a team of experienced legal professionals and support a growing business segment of a public company in its mission to acquire new clients, deliver exceptional service, and double its size over the next three years?
As Chief Counsel for TTEC Digital, our high-growth and innovative business segment with $500M+ in revenue, you'll partner with others to solve complex business issues from strategy to execution. Reporting to TTEC parent company Chief Legal & Risk Officer, you will work directly with members of the TTEC Digital executive leadership team to enable the business segment's growth objectives through support of its go-to-market (sales), operations and compliance functions. The ambitious growth plans for this business segment require us to enhance its legal support through the hiring of a high energy commercial technology attorney who is seeking a unique opportunity to grow her/his career with the business. For the right candidate, this could be an opportunity to be mentored into a General Counsel role or to be a designated successor to TTEC public company Chief Legal Officer.
- an exceptional technology lawyer;
- an aspirational leader and mentor who is also a strong individual contributor;
- a strong negotiator, who knows how to get to 'yes' with a risk and reward balance;
- an effective communicator, who can enable timely business decisions by making complex legal issues accessible to non-legal audiences;
- an out-of-the box thinker, who can move easily between big picture and critical details;
- a 'telepath,' who can anticipate the stakeholders' needs and develop solutions before they realize that they need them;
- a team player, who collaborates well with others, while taking accountability for the outcomes and giving credit to those who contributed to accomplishments;
- a lifelong learner, who brings innovation to legal support;
- a wizard, who can manage multiple urgent deliverables, while making each client feel like they are your only priority;
- always positive with a glass that is not just half full but is overflowing;
- ambitious and passionate about your work and your life.
More specifically, the Chief Counsel, Digital will
- Lead all aspects of legal and regulatory support for TTEC Digital business segment of TTEC Holdings, Inc. (NASDAQ: TTEC);
- Be highly skilled in leading, mentoring, empowering, and retaining a team of high-performing lawyers and contract professionals;
- Provide advice and counsel to executive leadership and key business stakeholders with a clear focus on enabling TTEC Digital's business objectives;
- Support TTEC Digital governance and regulatory compliance;
- Contribute to TTEC Digital deal process, from start to finish, to ensure that through contracts we maintain an appropriate balance between reasonable risk and our growth goals;
- Structure, draft, negotiate and manage commercial technology contracts, including licenses, master services, alliance and strategic partnership agreements, and technology reseller arrangements;
- Monitor and drive pragmatic compliance with legal and regulatory requirements that impact our business around the globe;
- Leverage TTEC contracts center of excellence in India and our regional legal teams to drive efficient global support
- As a member of the TTEC Digital Leadership Team, participate in sales pipeline and strategy meetings to understand TTEC Digital's priorities.
- Develop, timely update, and maintain continuous improvement of our processes, standard contract templates, risk escalation and tools;
- Recommend and implement improvements to our compliance platform;
- Contribute to the evolution of our contract review and approval processes;
- Develop/deliver engaging training on risk management through contracting best practices, TTEC policies, and legal/regulatory trends relevant to TTEC Digital's business;
- Support potential acquisitions;
- Drive automation in legal/regulatory services to support business growth at scale, and
- Manage commercial litigation and claims for TTEC Digital, as they arise.
- Maintain and expand your subject matter expertise by constantly learning.
TTEC Digital has offices in Austin, TX; Boston, MA; Englewood, CO; and Minneapolis, MN. Our preference is for our Chief Counsel, TTEC Digital to be based in the greater Denver, Colorado metropolitan area or in other areas where TTEC Digital has offices. We recognize, however, that the ideal candidate may be based anywhere, and we are open to a remote work format for the right candidate.
Whether you are located where TTEC Digital is located or elsewhere, we envision a flexible work environment where you spend meaningful time with your clients, with members of your team, and with members of the TTEC Legal department in face to face interactions, when it is needed, and work remotely from home otherwise.
EXPERIENCE
The Chief Counsel TTEC Digital role requires 10+ years of legal practice experience in a law firm and/or in-house legal department for a major company; with at least 5 years of experience advising on commercial agreements involving technology transactions; software, system integration services; managed service agreements; licensing agreements; cloud and platform as a services agreements; digital transformation solutions, and other technology transactions.
The successful candidate would have a proven track record of
- Technology contract lifecycle mastery, including drafting and negotiating complex agreements;
- Proactively and timely supporting internal sales/client-facing teams in their work with external vendors, procurement departments, and their lawyers;
- Intellectual property protection and commercialization;
- Effective communication and presentation skills that are effective at all levels in the organization;
- Liaising with multiple stakeholders toward consensus;
- Delivering unwelcome news in an appropriate and diplomatic manner;
- Being comfortable with and excelling in ambiguity;
- Confident leadership paired with emotional intelligence and flexibility;
- Sound judgment, good business acumen, and a practical approach designed to balance competing business and risk management priorities;
- Strong interpersonal and organizational skills, focused on getting things done, not on taking credit; and building trust with important clients and stakeholders;
- Leading by example and upholding TTEC's Code of Ethics.
- Experience in multi-jurisdictional environments with cross-border transactions and teams;
- Experience in the boardroom and with public companies;
- Experience with public sector clients at federal or/and state and local levels, in addition to commercial clients experience;
- Experience working effectively across different time zones and continents with people from different cultures and backgrounds;
- Experience with M&A transactions, including due diligence, integration, carveouts, and transition services;
- Corporate governance experience; and
- Experience in change of control, capital markets and other transformational transactions.
You believe that "can't" and "no" are never the right answers and, instead, offer pragmatic solutions that allow your clients to balance effectively important revenue and risk management goals. Your "can do" attitude is balanced by sound judgement, and you believe that collaboration among subject matter experts is the best route to successful outcomes.
click apply for full job details
Report this job