Marketing Operations Manager

RingCentral is the #1 global leader in cloud-based communications and collaboration software. We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Partner Team to make sure we stay way ahead ofthe competition.Ready to join the most innovative Marketing Program in the industry? RingCentral's award-winning Marketing Team is a collaborative, goal-oriented organization that invests heavily in its people. Third parties like IHS Markit, Frost & Sullivan, and Aragon Research consistently list RingCentral.The Outreach Administrator is a key member of the Marketing Technology Team working with Sales Operations, Sales Enablement and our RingCentral global sales teams to accelerate revenue.Responsibilities:

• System Administrator for Outreach instances including responsibilities for:
  
  • Sequence management
  • System organization
  • Systems Integration Oversight, management,
  • Prioritize and execute projects to improve sales rep and customer experience; workflow optimization for Sales.
  • Change management across teams and systems
  • Minimize errors and cross system impact of changes
  • User Role & User Management
  • Work with Sales and Marketing teams to design, test, and report on Sequence success. Update & manage request process.
  • Monitor and improve Email Deliverability and List Quality for Sales; implement best practices to improve response rates.
  • Create a great customer and prospect experience through coordination of programs within - and outside - Outreach and across team asks.
  • Support all Sales Teams
  • Be the central point of contact for Outreach and Sequence needs.
  • Own day to day Outreach vendor relationship.
  • Report on tactical campaign results as needed.
  • Assist Sales Managers and data teams to build dashboards showing rep performance.
  • Assist Marketing Systems, SOPS, and CRM teams with data analysis, investigations, and system maintenance.Qualifications:
    
    • Minimum 5 years of professional experience.
    • Outreach Administrator for at least 2 years. Admin Badge required.
    • Able to work under tight deadlines.
    • Ability to prioritize and balance competing projects.
    • Engineering and process mindset; strong technical acumen.
    • Strong experience with Salesforce.com, including as a Salesperson and/or Marketer (or administrator/power user).
    • Experience with ESPs, Salesloft, Marketo, Eloqua or similar.
    • Strong understanding of database concepts.
    • Excellent communication skills.
    • Strong time management and personal management skills.
    • Strong user of MS Excel and MS PowerPoint and Google Docs.
    • Learns quickly and asks questions; considers implications of change.
    • Education:
      B.A. in business, marketing, finance, MIS, computer science, or related discipline.Preferred - One or More of the following:
      
      • SFDC Administration Experience (even if it's at a small org).
      • Salesloft, Eloqua, Pardot, or Marketo Certified Expert (current).
      • Background in Sales as a BDR or SDR
      • Background in email marketing in a high volume environmentWhat we offer:
        RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
        • Comprehensive medical, dental, vision, disability, life and pet insurance
        • Flexible PTO
        • 401K match and ESPP
        • Wellness programs including virtual yoga, bootcamp, meditation classes and more
        • Paid parental leave
        • Milk Stork parental account
        • New parent gift boxAbout RingCentralRingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.RingCentral is headquartered in Belmont, California and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you are hired in Denver, the compensation range for this position is between 114,000 and 172,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience