Product Support (Energy Solutions)
Five Star Call Centers
Phenix City, Alabama
product support
energy
energy
email
byod
software
login
windows 8.1
people
customer service
drive
call centers
customer support
December 3, 2022
Five Star Call Centers
Phenix City, Alabama
- Job DescriptionDo you like helping people?
- Is a fast-paced environment more your speed?
- We're looking for experienced customer service associates with a drive to ensure the best experience possible.
- You must be able to work at top speeds on the phone and the computer simultaneously.
- Check out our opportunity below!
- Bring your passion for energy sustainability to your career with Five Star Call Centers.
- We are hiring associates to work with a U.S. company leading the industry in transforming the way commercial businesses use energy, and they're helping the planet in the process.
- As a customer support specialist, you will help customers troubleshoot straightforward and simple concerns or issues with their smart building technology.
- Your goal is to identify the underlying problem and sort through possible solutions using resources right at your fingertips.
- These positions will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.
- Help accelerate the world's transition to sustainable energy by applying today!
- This position is work-at-home for individuals living in the state of Alabama.
- We have a Bring Your Own Device or equipment can be sent you option.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
- Company will provide equipmentBring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace.
- Hardware/Software Requirements:Processor: Intel Core i5 5200 Series or greaterMemory: 8GB on Windows 8.1 / 10 64 bitsScreen Resolution: 1280x768 or higher, dual monitors required.
- USB headsetClick here for an exampleNo Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)Up-to-date antivirus software must be installed on the platform and a recent scan completed.
- (Will be checked prior to allowing login to system)Firewall must be enabled (Will be checked prior to allowing login to system)Click her for the BYOD policy for full detailed list of requirementsResponsibilitiesIn this role, youll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
- Click here to read the full description.
- Not Your Ordinary Call Center.
- TMPowered by JazzHRFgevCeQKnj
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